Kids Zone Coordinator

YMCA of Northwest North Carolina • Kernersville, NC

1d • $14 - $17 • Hybrid

About The Position

The Kids Zone Coordinator is responsible for providing an exceptional experience for all YMCA members, with a focus on Kids Zone and related services. This role involves hands-on leadership and administrative support, executing and promoting engaging curriculum and activities that enable children to Play, Learn, and Make Friends at the Y. The coordinator drives growth in Kids Zone visits and survey feedback, collaborating with other Y leaders to ensure Kids Zone programming synergizes with other offerings to enhance the overall member experience. They are also responsible for boosting key performance indicators such as NPS scores and member surveys. The coordinator works collaboratively with all Y staff, embodying the 'One Y' spirit, and is expected to be a self-starter, effective communicator, and hands-on leader who can work independently and achieve positive results.

Requirements

• Ability to lead by influence is required.
• Strong communication and relationship building skills.
• Teachable and proactively gains business acumen and expertise in the area of focus.
• Quick learner and flexible in the execution of business processes and tactics.
• High levels of stamina, motivation, and self-direction despite potentially long work days/weeks.
• Dependable emotional maturity and intelligence is required.
• Energetic, devoted, mission driven, team oriented individual.
• Strong interpersonal, organization and communication skills.
• Exemplifies a proactive, hands-on approach, as well as a professional work ethic.
• Ability to gather support from a wide array of staff to effectively execute on a common goal.
• Able to work well with others, lead, and follow in the continual improvements within both the Member Experience team and the Y itself.
• Ability to work a non-traditional schedule including nights and weekends.
• Ability to effectively relate to and communicate with diverse groups of people from all social and economic segments of the community.
• Must be able to utilize technology including the MS Office suite and basic computing, to more advanced applications such as web-based applications and customer relationship management software.
• Sufficient strength, agility, and mobility to perform all above functions and those listed below: Sitting and/or standing for long periods of time.
• Regular car travel across regions, meetings, and events.
• Acceptance, storage, and dispensing of supplies, may exceed 20lbs.
• Working directly with children in a safe manner and in accordance with all YMCA of NWNC guidelines on child safety.

Nice To Haves

• Supervisory and/or YMCA experience is a plus.
• YMCA Team Leader or Multi-Team/ Branch Leader certification preferred.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Provides an exceptional experience for all YMCA members that continuously improves, with a focus on Kids Zone and related services.
• Delivers hands-on leadership and administrative support of Kids Zone and related services within the assigned region.
• Executes, manages, and promotes our assortment of engaging curriculum and activities that enables each child being able to Play, Learn, and Make Friends at the Y.
• Drives incremental growth in Kids Zone visits and survey feedback.
• Collaborates and orchestrates with other Y leaders (MX, WX, etc.) to ensure that Kids Zone and related offerings work synergistically with other Y programming to enhance our overall member experience.
• Boosts results of key performance indicators (including but not limited to NPS scores, member surveys, ancillary programming, etc.).
• Works collaboratively with all Y staff, in the spirit of One Y, to achieve success in the above deliverables.
• Partners with other staff to ensure that exceptional service delivery and sustainable growth is achieved.
• Creates a culture of service and growth mindset within the Member Experience (MX) department.
• Recruits, hires, trains, develops, holds accountable, and works alongside Kids Zone staff.
• Coaches up, develops, or removes staff who provide less than an exceptional experience or who do not achieve stated targets.
• Creates schedules to achieve optimal experience and ROI.
• Ensures that Kids Zone and related programming remains staffed and operational during all scheduled operating times.
• Collaborates with other MX and department leaders, to ensure that our expected high levels of member experience are achieved.
• Establishes a warm, welcoming, and upbeat environment for members and guests of all ages that fosters a sense of belonging.
• Ensures that every Kids Zone and related program experience is safely operated with a clean and nurturing environment.
• Partners with Youth Development Leadership (as needed) to find and implement highly engaging curriculum and activities.
• Equips Kids Zone and related program staff to act as a funnel for connecting children and families to additional Y programming.
• Ensures that the Y and our business processes are friendly and supportive of our younger members, guests, and their families.
• Assists leadership in balancing our Kids Zone and related offerings to improve participation and revenue in all areas of the Y.
• Collaborates with MX leadership team and other Y staff to ensure consistency of service and operations throughout the Association.
• Promotes and markets Kids Zone and related offerings in an engaging and effective manner.
• Ensures that all interactions and communications are in the Y voice.
• Supports all membership, wellness, and youth development promotions and initiatives when helpful.
• Ensures top and bottom line budget targets across assigned areas of responsibility are met through coordination with MX leadership.
• Ensures that payroll and hours compliance is effectively managed across the assigned Region.
• Provides consistent, self-starting, punctual, flexible, and reliable leadership at all times.
• Continually learns and develops business acumen and knowledge of the Kids Zone department and YMCA overall.
• Ensures that best practices, internal guidelines, software/applications, and procedures are executed properly.
• Actively participates in meetings as needed to achieve outcomes.
• Assists with AIF, fundraising activities, or special events as directed by the supervisor.
• Responds to inquiries and complaints in a timely manner.
• Promotes our One Y philosophy by completing other duties as assigned.
• Has supervisor duties including direct oversight of Kids Zone and related program employees in their assigned region and operations.

Benefits

• Comprehensive health coverage, including medical, dental, and vision plans.
• 12% employer-funded retirement plan upon meeting eligibility.
• Up to 48 days of paid time off over vacation, holidays, and sick leave.
• Employee household membership to facilities operated by the YMCA of Northwest North Carolina.
• Discounts on programs throughout the association.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed