Kids Entertainment Supervisor

Great Wolf Lodge•Bloomington, MN

6d•Onsite

About The Position

At Great Wolf, the Entertainment Supervisor leads the Kid’s Entertainment pack in creating an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.

Requirements

High School diploma or equivalent experience
Requires working knowledge of Microsoft Office products
In good standing and exceeding performance in the Entertainment Ambassador role (i.e. positive attitude, reliable, comfortable in front of guests, expert in events/activities)
Must have prior experience working with children
Ability to multi-task and prioritize a variety of tasks with minimal direction
Event planning knowledge
Flexibility regarding scheduling based on business demands including evenings, weekends, and holidays
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen
Communication skills, ability to manage a team

Nice To Haves

Previous experience in a related field such as Entertainment, Hospitality, or Education
Working knowledge of Microsoft Office products
Charismatic, enthusiastic attitude
Proven teamwork skills

Responsibilities

Ensure high visibility around the lodge and at daily events to act as "Host/Face of the lodge"
Ensure the Kid’s Entertainment schedule is executed to brand standards and on-time for each offering
Ensure leadership presence on the floor during all scheduled Kid’s Entertainment offerings
The KE Supervisor will provide consistent leadership to the pack, especially when the KE Manager is not on duty
Provide training, as a Certified Trainer, to new KE Pack Members to engage and entertain guests
Assist lodge entertainment leader in providing coaching around performance and entertainment and engagement skills.
Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge
Work with Entertainment leader to ensure Kid’s Entertainment Brand Standards, including scheduling are met
Assist in participating and providing feedback on corporate projects, as assigned
Along with lodge entertainment leader, collaborate around personnel related matters including: Recruitment and hiring, performance management, disciplinary action, training, etc
Elevate and perform all branded experiences consistently according to Standard Operating Procedures
Provide High Paws cards for recognition of exceptional Pack Members
Build relationships with key partners such as I.T. and Engineering to follow-up on work orders (proactive and reactive)
Assist in leadership for all aspects of Kid’s Entertainment programming at the property
Provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
Ensure a safe, clean, and professional environment for guests and Pack Members