Kids Club Coordinator

Genesis Health Clubs•Clive, IA

3d•$12 - $14•Onsite

About The Position

This position involves assisting and supervising children in the Kids Club while providing exemplary customer service to parents and other staff. The role operates with a strong emphasis on the company's purpose: 'Staff is Family and together, we help people take charge of their health!' and values such as 'Make Me Feel Important', 'Lead by Example', 'Exercise', 'Staff is Family', and 'Invest in Our: Members, Clubs, Team'. The coordinator is expected to be a role model for the Genesis Health Clubs Brand, demonstrating strong character and providing coaching based on company tools and principles.

Requirements

18+ years old with High School Diploma or equivalent.
Maintained First Aid, BPT, and CPR certifications to include infant, child, and adult.
A strong understanding of child needs and development with a minimum of one year experience.
Healthy and physically fit.
Literate in English and basic math.
Highly motivated and enthusiastic with excellent communication and interpersonal skills.
A strong understanding of Customer Service.
Leadership expertise appropriate to the position.
Effective organizational skills.
Available to work a flexible schedule as the position demands.
Responsible for securing reliable transportation to and from work.
Ability to efficiently run Excel, Word, Outlook, and other software packages used by the Company.

Nice To Haves

The work performed in a department other than Kids Club takes place outside of regularly scheduled hours for the Kids Club Coordinator.
Approval to work in a department other than Kids Club has been received from the Regional Youth Director as well as the appropriate Department Manager.

Responsibilities

Assist and supervise children in the Kids Club.
Provide exemplary customer service to parents and other staff.
Operate 100% of the time with the company's Purpose serving as the foundation for decisions and actions.
Use company values as standards and principles of behavior.
Use Safe Space in support of effective communication and support the Team with consistent use of the tool.
Communicate clearly, openly, and with consistency, being respectful and honest.
Coach using Safe Space and provided tools.
Be a role model for the Genesis Health Clubs Brand.
Provide character-based coaching and performance feedback.
Pride Walk into, out of, and around the club 100% of the time.
Engage members and the Team with a 5 Step greeting 100% of the time.
Escort members and Team to their desired location instead of pointing 100% of the time.
Actively guard against the rule of 3 100% of the time.
Build others up and seek the Magic 100% of the time.
Complete weekly Zone Inspections.
Ensure facilities are Brand Clean, looking new or like new.
Submit work orders for items that need repair and communicate future needs.
Provide the Kids Club Team with real-time verbal and written performance feedback.
Coach using the tools and in support of Purpose and Values.
Perform 6-month and 12-month Duo Reviews with each Team member.
Inspire others to consciously use Purpose, Values, and Tools to impact lives 100% of the time.
Engage with all children and Team Members in the designated area with a positive, proactive, and respectful attitude.
Have an explicit understanding of all specific duties and responsibilities for the Kids Club Team and of all procedures within the department and coach others.
Be a Team resource for fun, high energy, and age-appropriate child activities.
Be accountable for the overall member experience at the Kids Club location and support the Team in handling member issues.
Be competent in regards to all Youth Programing and seek clarity when needed.
Support families in finding the right programing fit.
Be aware of club hiring needs and support with the hiring process.
Interview applicants and arrange a working interview, when appropriate.
Be responsible for the onboarding of all new hires on the team.
Provide training for all Kids Club staff regarding daily operations, expectations, developmentally appropriate engagement with youth, and promotions of all youth happenings/programs.
Execute and staff each month's Parent’s Night Out Event.
Work mixed shifts weekly to include an opening, evening, and weekend shift.
Organize the Team to ensure all areas are appropriately staffed and use Purpose, Values, and tools to contact and/or relieve Team members to maintain appropriate ratios.
Run/review daily Kids Club reports to closely monitor and track child check-in numbers and visit sales/usage.
Organize child waivers for the location and ensure that parent and child information including photos are updated.
Enter and flag allergy and/or medical condition information when applicable.
Establish and maintain desk and paperwork organization ensuring all supplies and forms are available and replenish as needed.
Ensure all Kids Club team time clock entries are correct, update any needed corrections, and follow up with Team members when necessary.
Perform Zone Management functions and ensure the Zone is Brand and “FUN” multiple times throughout the shift.
Hold the Childcare Team accountable for following all zone procedures.
Maintain proper uniform standards and coach the Team in doing the same.
Create and manage the Kids Club attendant schedule for the location and support with shifts where needed.
Be ultimately responsible for opening and closing the Kids Club when a Team member misses, is sick, or there is a lack of coverage.
Perform a weekly supplies count and make new purchases in line with the department budget.
Understand the clearly defined fiscal and numeric goals for the department and be aware of the fiscal impact to the company of each decision.
Attend all mandatory meetings and Team Building Calls with the Regional Director and disseminate appropriate learning and information to the team.
Work in conjunction with Regional Youth Director to move the Team A+.
Develop strong relationships with members and Team members.
Commit to creating an On-Brand, enjoyable and inviting atmosphere for children, members, and the Team.