Kickback Host

Drury Hotels•Mount Vernon, IL

29d•Onsite

About The Position

Kickback Host at Drury Hotels is responsible for ensuring exceptional, positive experiences for diverse team members and guests, particularly during the complimentary 5:30 p.m. Kickback “happy hour.” This role involves overseeing the Kickback event through food preparation and clean-up, maintaining cleanliness and organization in the kitchen and lobby areas, ensuring food safety standards are met, and managing supply levels. The Kickback Host is expected to uphold a high standard of integrity, service, and hospitality to promote the Drury culture, answer guest questions with knowledge of the hotel and local area, and provide courteous, friendly guest service with a +1 Service attitude.

Requirements

Knowledge of hotel accommodations, the community, and hotel services
Ability to conduct accurate inventory of food items and calculate order levels
Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
Ability to speak and receive direction (written and verbal direction) in English

Responsibilities

Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
See to it that the kitchen and lobby area are clean and well organized.
Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Answer guest’s questions using your knowledge of the hotel, area, and events.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.