Kickback Host

Drury Hotels•Springfield, IL

32d•$17 - $25•Onsite

About The Position

This position can cross-train to Breakfast Host and/Bartender. Kickback Host is responsible for making the complimentary 5:30 p.m. Kickback “happy hour” enjoyable for guests. This role ensures exceptional, positive experiences for diverse team members and guests. The Kickback Host oversees the 5:30 Kickback through food preparation and clean-up, maintains cleanliness and organization in the kitchen and lobby area, and ensures food safety standards are met and supplies are stocked. The role also involves presenting and maintaining a high standard of integrity, service, and hospitality to promote the Drury culture, answering guest questions with knowledge of the hotel, area, and events, and providing courteous, friendly guest service with a +1 Service attitude.

Requirements

Knowledge of hotel accommodations, the community. and hotel services
Ability to conduct accurate inventory of food items and calculate order levels
Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
Ability to speak and receive direction (written and verbal direction) in English

Nice To Haves

Can cross-train to Breakfast Host and/Bartender.

Responsibilities

Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
Ensure exceptional, positive experiences for our diverse team members and guests.
Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
See to it that the kitchen and lobby area are clean and well organized.
Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Answer guest’s questions using your knowledge of the hotel, area, and events.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.