KIA Master Technician Team Lead - Auto Park KIA

Holman•Wendell, NC

3d•Onsite

About The Position

Auto Park KIA has an outstanding opportunity for a Technician Team Lead to join their team! This is a productive Team Lead position. Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Requirements

Must be Master Certified.
Experienced in service principles, concepts and service department operations
Reviewing and improving processes, methods, and tools to increase efficiency and accuracy
Valid Driver’s License with a clean record

Nice To Haves

Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail
Excellent time management skills, with a proven ability to meet deadlines
Strong leadership skills: Keeps people and purpose front and center as they make daily decisions
Understands how team’s work ties in with the organization’s vision and purpose
Follows efforts through to completion
Adjusts quickly to new or changing work environment
Excellent interpersonal and customer service skills.
Has some authority for personnel actions

Responsibilities

Supervise, mentor and assist with the development of technicians in the workshop
Partner with regional TDA & Diagnostic Specialist to assist with onboarding and career development for technicians
Serve as a liaison between the Service Manager, Diagnostic Specialist, Service Advisors, Parts personnel, Technicians, Warranty Administration and clients
Maintain close contact with Shop Foreman to support personnel
Ensure quality control inspections and road tests are completed as applicable post repairs
Ensure adhesion to warranty policies and procedures
Perform all other duties and special projects as assigned
Assign jobs according to technician/team skillset and workload requirements
Manage team goals, metrics, KPI's, work volume
Effectively coach, give performance feedback and provide development opportunities within own area of responsibility or department
Assist with employee evaluations and goal setting