KFAC Patient Access and Administrative Specialist

University of North Texas System•Denton, TX

16d•Onsite

About The Position

The UNT Kristin Farmer Autism Center (KFAC) Patient Access and Administrative Specialist supports daily clinic operations through scheduling and intake coordination, front desk management, client record management, and administrative support. Responsibilities include managing intake inquiries and responding within established timelines; logging and following up on phone inquiries; coordinating communication with families and clinical staff; collecting and logging copays and payments received; maintaining positive client-family relationships; and supporting continuity of care coordination across clinical teams. The role requires strong organizational skills, professionalism, attention to detail, discretion, and the ability to manage multiple responsibilities within a fast-paced clinical environment while maintaining effective communication and administrative support functions.

Requirements

High school diploma or GED and three (3) years of related experience; or any equivalent combination of education and experience.
Ability to multi-task in a busy environment while maintaining professional composure.
Skilled in consistently completing assignments on time, accurately and with attention to detail.
Excellent customer service and strong communication skills.
Demonstrates basic skills and knowledge of the position.

Nice To Haves

Bachelor's Degree

Responsibilities

Oversee front desk operations
Post front desk schedules at least 10 days in advance
Manage schedule changes
Ensure front desk staff are appropriately trained
Ensure completion of daily front desk responsibilities.
Manage clinic access procedures, guest badge processes, and visitor entry coordination.
Support the maintenance of accurate client records, documentation workflows, and routine inventory tracking and supply coordination.
Manage day-of client scheduling adjustments and coordination according to established clinic procedures, particularly in response to staff call-outs or operational changes; and assist with day-to-day clinic operations necessary for the efficient functioning of the center.