Keyholder, Full-Time - Versace North Georgia Premium Outlet - GA

Versace•Atlanta, GA

4d•Onsite

About The Position

This is a Full-Time Keyholder position at Versace North Georgia Premium Outlet in GA. The role reports to the General Manager and involves being a Brand Ambassador, providing exceptional client experiences, and promoting the Retail Excellence Program. The Keyholder is responsible for meeting and exceeding sales goals, capturing client data, fostering client relationships, and maintaining those relationships through after-sales service. Additionally, the role supports daily operations including opening and closing registers, visual maintenance, inventory tasks, opening and closing consignments, and processing returns and exchanges. The Keyholder is expected to set an example of operational excellence by adhering to policies and procedures and utilizing proper tools and equipment. The position also involves developing business-driving initiatives, contests, and events, and supporting the sales team through coaching and training.

Requirements

Minimum of three years of experience in a retail environment
Full understanding of specialty retail and a proven track record in clientelling.
Ability to thrive in a high paced retail environment.
Ability to multi-task with ease while maintaining a balance of daily responsibilities
A powerful and electrifying personality that is entrepreneurial and sales focused

Responsibilities

Be a Brand Ambassador by providing an exceptional client experience.
Embrace and promote our Retail Excellence Program with our clients and staff alike
Meet & exceed sales goal targets (daily, monthly, yearly)
Meet & exceed targets for client data capture
Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: (sales, UPT, ATV)
Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance
Support the team in generating new client relationships while maintaining those that are existing
Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks
Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment
Support the business by maintaining seamless inventory operations throughout the day
Open and close consignments
Process returns and exchanges
Ability to communicate effectively & build strong partnerships with clients, peers, and management
Develop business driving initiatives, contests and events
Support the sales team through various coaching & training techniques