Copy 1 of Game Nerdz, KeyHolder, Mesquite, TX

Game NerdzMesquite, TX
Onsite

About The Position

Game Nerdz is a retailer of games, accessories, and FUN, and is looking to add to our team-oriented family! The ideal candidate for the role of a Keyholder is hard-working, has a positive attitude, and is eager to learn.

Requirements

  • 1+ year leader of retail/hospitality store environments.
  • Retail know-how with hands-on experience managing all aspects of a retail store.
  • Ability to work a flexible schedule, including nights and weekends work hours as business dictates
  • Basic knowledge of tabletop games and trading card games
  • Quick learner and willingness to learn new processes
  • Good Communication Skills
  • Basic Computer/Software - Familiarity with various computer and tablet technologies
  • Refined verbal and written communication skills
  • Excellent organizational, time management, and interpersonal skills.
  • Strong analytical, attention to detail, and exceptional follow-up skills.
  • Customer service oriented.
  • De-escalation skills.

Responsibilities

  • Arrive on time for shifts, prepared for work
  • Responsible for an outstanding customer service experience through product and brand knowledge to provide the highest level of care to customers
  • Open to feedback, communicates well, and takes action as required
  • Analyze current and future store sales trends, proactively identifying business opportunities to improve sales metrics
  • Maintain an impactful store presentation that correlates to Game Nerdz standards and guidelines.
  • Maintain cleanliness and organization throughout the store at all times (bathrooms, storage room, cash wrap, office, etc.).
  • Manages cash administration, oversees the receiving of new shipments, controls all returns, damages, and refunds for consistency and compliance when the Store Manager or Assistant Manager are not present.
  • Overseeing loss prevention, shrink goals, monitoring store inventories, and ensuring the highest level of accuracy
  • Respond to customer concerns and complaints, including on social media.
  • Responsible for the promotion of the gaming events and player experience in-store and on social media platforms.
  • Knowledge of events and the ability to host events taking place in the store.
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