Copy 1 of Game Nerdz, KeyHolder, Mesquite, TX

Game Nerdz•Mesquite, TX

10h•Onsite

About The Position

Game Nerdz is a retailer of games, accessories, and FUN, and is looking to add to our team-oriented family! The ideal candidate for the role of a Keyholder is hard-working, has a positive attitude, and is eager to learn.

Requirements

1+ year leader of retail/hospitality store environments.
Retail know-how with hands-on experience managing all aspects of a retail store.
Ability to work a flexible schedule, including nights and weekends work hours as business dictates
Basic knowledge of tabletop games and trading card games
Quick learner and willingness to learn new processes
Good Communication Skills
Basic Computer/Software - Familiarity with various computer and tablet technologies
Refined verbal and written communication skills
Excellent organizational, time management, and interpersonal skills.
Strong analytical, attention to detail, and exceptional follow-up skills.
Customer service oriented.
De-escalation skills.

Responsibilities

Arrive on time for shifts, prepared for work
Responsible for an outstanding customer service experience through product and brand knowledge to provide the highest level of care to customers
Open to feedback, communicates well, and takes action as required
Analyze current and future store sales trends, proactively identifying business opportunities to improve sales metrics
Maintain an impactful store presentation that correlates to Game Nerdz standards and guidelines.
Maintain cleanliness and organization throughout the store at all times (bathrooms, storage room, cash wrap, office, etc.).
Manages cash administration, oversees the receiving of new shipments, controls all returns, damages, and refunds for consistency and compliance when the Store Manager or Assistant Manager are not present.
Overseeing loss prevention, shrink goals, monitoring store inventories, and ensuring the highest level of accuracy
Respond to customer concerns and complaints, including on social media.
Responsible for the promotion of the gaming events and player experience in-store and on social media platforms.
Knowledge of events and the ability to host events taking place in the store.