Keyholder - DECEIM- Full time - Century City, CA

ELC Beauty LLC•Los Angeles, CA

4d•$22 - $24•Onsite

About The Position

The Estée Lauder Companies Inc. is a global leader in beauty products, including skincare, makeup, fragrance, and hair care, with a portfolio of luxury and prestige brands. DECIEM, part of The Estée Lauder Companies, is known for its innovative approach to beauty, operating with a vertically integrated structure and a mission to "reimagine the world of beauty." DECIEM is seeking a passionate Keyholder to join their Century City team, focusing on creating elevated in-store experiences and supporting the team on the floor. This is a full-time, 35-hour-a-week position.

Requirements

Love of beauty products and a passion for skincare.
Comfortable in engaging customers and applying products with the customer while providing consultations.
Ability to multi-task, while providing professional and outstanding customer service.
Desire to thrive working in a team environment.
Effective time management and communication skills.

Responsibilities

Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
Ensure standards for quality, customer service, and health and safety are met.
Adhere to the DECIEM experience and deliver unparalleled customer service.
Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
Assist in the onboarding, training, and development of new employees.
Manage customer feedback and queries.
Assist in maintaining store standards of cleanliness and organization.
Be aware of and assist in maintaining DECIEM’s merchandising concepts.
Ensure tidiness standards are always respected and maintained.