Soho Full Time Keyholder
About The Position
At Parachute we are focused on creating premium, responsibly-made home essentials that fill homes with soft landings. We believe the home is an extension of one's self, it offers a sense of belonging and welcomes all with ease and warmth. Home is where we recharge, wash off the day and rest up for tomorrow. It is the most comforting word there is – that’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute and we invite you to join us in helping people transform a house into a home. We're looking for people who are curious, accountable, and motivated to build something exceptional together. At Parachute, we value teammates who take ownership, adapt with optimism, challenge themselves to grow, and raise the bar for themselves and those around them. If you're energized by meaningful work, high standards, and the opportunity to make a real impact, we'd love to meet you. As a Keyholder, you’ll be a leader on the sales floor, helping create an exceptional customer experience and keeping the store running smoothly. You’ll work closely with store leadership to coach the team, execute daily priorities and bring the Parachute experience to life. As a mentor and leader to the team during your shift, you will set the tone for the team, solving problems and ensuring customers and the business are well supported.
Requirements
- 1+ year of supervisory experience in retail, hospitality, showroom management or another customer-focused environment.
- Experience leading a sales floor and supporting a team.
- Strong customer service and sales instincts.
- Comfortable using basic store reporting to understand performance and identify opportunities.
- Organized and able to balance customer, team and operational priorities.
- Confident stepping into a mentorship role, solving problems and taking initiative.
Nice To Haves
- Experience in home, interiors, lifestyle or another design-led retail environment.
- Visual merchandising experience and a strong eye for presentation.
- Experience with retail POS, inventory and reporting systems.
Responsibilities
- Lead the sales floor as Manager on Duty, setting priorities and supporting strong execution throughout your shift.
- Deliver an exceptional customer experience while building product knowledge, loyalty and lasting customer relationships.
- Coach the team on selling behaviors, product knowledge and customer engagement.
- Support store sales and KPI goals by understanding performance and identifying opportunities.
- Execute daily operational priorities, including timekeeping, inventory, compliance and store maintenance.
- Support inventory accuracy through receiving, transfers, fulfillment, cycle counts and back-of-house organization.
- Maintain visual merchandising and store presentation standards, including product launches and seasonal changes.
- Resolve customer concerns and make thoughtful decisions, partnering with store leadership when needed.
- Share observations and insights with store leadership on the team, customers and business.
- Support local events and community initiatives that build awareness and customer connection.
- All other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business. A detailed breakdown of tasks can be found here.
Benefits
- Comprehensive medical, dental, vision, and disability coverage with FSA and HSA accounts
- One Medical (full health), Kindbody (fertility health), and Talkspace (mental health) memberships
- 401(k) plan through Empower
- Quarterly bonus program
- Generous PTO (13 days PTO, 7 holidays, & 9 sick days per year)
- Up to 10 weeks of paid parental leave
- Commuter benefit program through Optum
- $300 annual free bedding, plus an employee discount and $250 new hire gift card
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
