PT Keyholder, Maje, San Jose, CA
About The Position
The Keyholder supports the store leadership team in ensuring the smooth operation of the store and delivering an exceptional customer experience. This role utilizes a passion for fashion and customer service skills to create memorable client moments. The Keyholder assists with opening and closing procedures, cash reconciliation, distribution of sales goals, team motivation, and problem resolution. They also build lasting customer relationships, provide styling advice, and deliver personalized service in an inclusive and welcoming environment, contributing to a shopping experience that is as chic as Paris.
Requirements
- 1+ year of experience in retail or customer service, with supervisory experience preferred.
- Enthusiastic about providing exceptional customer service and working in luxury retail.
- Knowledgeable and passionate about fashion trends.
- Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
- Adaptable and open to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays, is required.
Nice To Haves
- Social media presence is a plus but not required.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
- Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
- Provide exceptional customer service with product knowledge and personal recommendations.
- Build and maintain a client book, fostering relationships and loyalty.
- Achieve sales targets through outstanding service and brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards, ensuring a welcoming and organized environment.
- Oversee stock replenishment to align with demand and visual standards.
- Support new hires and encourage team development, promoting a growth-focused culture.
- Motivate the team to meet sales goals, fostering a results-oriented environment.
- Create an inclusive, personalized shopping experience, welcoming clients to our collections.
- Guide clients through their shopping journey, meeting their unique needs.
Benefits
- Competitive base hourly pay
- Individual commission
- Sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Health insurance
- Dental insurance
- Life insurance
- Disability coverage
- Employer-matched 401(k)
- Paid time off (vacation, sick time, holidays)
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
- Product knowledge training
- Industry insights
- Retail Stylist Program
- Mentorship
- Professional development support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
