Seasonal Keyholder

Dôen • Sag Harbor, NY

16h • Onsite

About The Position

The Seasonal Keyholder supports the Store Manager in all aspects of running the store, demonstrating shop ownership in their absence. This role involves leading with exceptional customer service, driving business growth, and maintaining client relationships by providing personalized styling advice and addressing customer needs. The Keyholder is also responsible for assisting with basic inventory management, maintaining visual standards, performing daily operations and closing procedures, and ensuring adherence to company guidelines and core values. They are expected to interface with the store team to promote a positive work environment and serve as a mentor to the sales staff.

Requirements

• Minimum 1 years experience in a supervisor role within a fashion retail environment.
• Energetic, confident and adaptable personality, with critical thinking and problem solving skills.
• Excellent communication and organizational skills, detail-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to work a flexible schedule including holidays and weekends.
• Technological competency and computer literacy.

Nice To Haves

• Luxury retail preferred.
• Experience with NetSuite, Shopify and Gladly desired.

Responsibilities

• Supports the Store Manager in all aspects of running the store.
• Demonstrate shop ownership in the absence of the Store Manager or Assistant Store Manager.
• Interface with the store team in a manner that promotes learning, respect and a positive work environment, and serve as a mentor to the sales team.
• Delegate responsibilities to the sales staff, as needed.
• Demonstrate basic knowledge in retail, including inventory management, visual merchandising, customer service and daily processes.
• Operate business profitably and minimize potential for loss, while protecting store assets and inventory.
• Supports new initiatives in line with business strategy and goals.
• Deliver a personalized client experience by leading with exceptional service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand’s aesthetic using product knowledge.
• Drive business growth and meet sales goals as an individual and as part of the store team, by addressing customer needs and preferences.
• Build and maintain client relationships.
• Partner with the Store Manager to oversee basic inventory management.
• Assist in monthly inventory counts to execute verification processes, as needed.
• Arrive on time and be floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.
• Maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
• Understanding of receiving and processing merchandise/inventory management.
• Perform daily operations and closing procedures.
• Be proactive and take initiative.
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
• Process sales and returns through the POS systems with accuracy and efficiency.
• Abide by company policies.

Benefits

• Paid vacation, sick time, and holidays.
• Healthcare, Vision, Dental.
• 401k plan w/company match.
• Competitive salary, with additional discretionary bonuses based on store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees