Keyholder (Full-time)

Sézane•Nashville, TN

5d•Onsite

About The Position

Sézane is seeking a Keyholder to contribute to its journey. The role involves ensuring a unique customer experience, acting as the Manager's Ambassador, maintaining the brand image, and ensuring operations and efficiency. The ideal candidate is passionate about retail, committed to customer satisfaction, skilled at supporting and developing team members, and agile with a dynamic personality.

Requirements

Passionate about retail
Committed to satisfying your customers through your sense of service and generosity
Skilled at supporting and developing your team members to ensure optimal customer service
Agile person with a dynamic personality

Nice To Haves

Embody your role as a frontline manager by sharing team members' questions with the Managers.

Responsibilities

Ensuring a Unique Customer Experience Within Your Appartement: Make the customer the priority, guarantee a personalized welcome and optimal customer service, show proactivity, expertise, and passion, direct solutions for both Appartement and web (omnichannel approach), use communication channels to develop product knowledge, share product knowledge and sales techniques, provide recommendations and constructive suggestions to Managers, ensure quality concierge service.
Being The Manager's Ambassador: Have a comprehensive view of the floor, be available to all team members, lead and empower teams, communicate information necessary for business activities, promote cooperation, create group cohesion and mutual support, manage the team by motivating them and creating a positive work environment, generate enthusiasm and passion, train new team members, embody the role of a frontline manager.
Ensuring The Brand Image: Ensure teams embody the brand (Dress code/Attitude), maintain the Appartement's appearance, participate in new collection implementation and training, ensure merchandising standards are maintained, follow fashion trends and monitor competitors.
Ensuring Operations And Efficiency: Plan and organize store activity, master Sézane policies and procedures, apply and enforce operational processes (opening and closing), manage specific processes (returns, exchanges, order pick-ups), train team members on point of sale use and procedures, ensure the safety of people and property, prevent inventory shrinkage.