Keyholder (Full-Time)

Sézane•San Jose, CA

11d•Onsite

About The Position

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed. From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children. Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can't wait to hear from you! We are seeking the talents of a Keyholder to contribute to the next chapter of Sézane’s journey. The position is based in Santana Row in San Jose, CA.

Requirements

Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity
Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example
You are skilled at supporting and developing your team members to ensure optimal customer service
You are an agile person with a dynamic personality to successfully carry out all these missions

Responsibilities

Ensuring a Unique Customer Experience Within Your Appartement
Make the customer the priority of the Appartement
Guarantee a personalized welcome to all our customers and optimal customer service
Show proactivity, expertise, and passion
Direct solutions for both Appartement and web (omnichannel approach)
Use the various Sézane & Octobre communication channels to develop your product knowledge
Share your product knowledge and sales techniques with educational skills to both customers and team members
Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights
Ensure quality concierge service by following the relevant procedures
Being The Manager's Ambassador
Have a comprehensive view of the floor to ensure an optimal customer experience
Be available to all team members through your presence on the floor
Lead and empower teams on a daily basis
Communicate information necessary for business activities
Promote cooperation within the team and between Managers
Create group cohesion and mutual support
Manage your team by motivating them and creating a positive and harmonious work environment
Generate enthusiasm and passion through team activities, morning briefings, and information sharing
Train new team members
Embody your role as a frontline manager by sharing team members' questions with the Managers
Ensuring The Brand Image
Ensure teams properly embody the brand (Dress code/Attitude)
Maintain the Appartement's appearance
Participate in new collection implementation and training
Ensure merchandising standards are maintained throughout the day
Follow fashion trends and monitor competitors
Ensuring Operations And Efficiency
Plan and organize store activity (daily schedule)
Master Sézane policies, standards, and procedures
Apply and enforce operational processes, particularly point of sale management (opening and closing)
Manage specific processes (returns, exchanges, order pick-ups)
Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience
Ensure the safety of people and property
Prevent inventory shrinkage