Keyholder

Lilly Pulitzer•Naperville, IL

3d•$16 - $19•Onsite

About The Position

The Keyholder is responsible for assisting with the daily operations of the Lilly Pulitzer retail store. This includes sales, client experience, and safeguarding the assets of the store. The Keyholder will understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage, as well as embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer. This role drives sales goals by providing exceptional client experience and supporting the sales team by actively focusing on clients, demonstrating the Lilly Pulitzer selling culture, and ensuring client experience. The Keyholder will maintain accuracy in cash transaction management according to operating procedures, and is responsible for the opening and closing of the retail store. This role acts as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service. The Keyholder will positively resolve client-related issues as they arise or escalate to store management, when necessary, and provide continuous feedback to the store management team on store selling opportunities and successes. The Keyholder will maintain the Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams and safeguard the assets of the store.

Requirements

Prior supervisory experience in the fashion or retail industry preferred.
Ability to effectively communicate with clients, colleagues, and management.
Excellent problem solving and decision-making skills.
Proficiency in Microsoft & Apple technology.
Ability to multi-task in a fast-paced environment.
Must be able to lift up to 20 pounds.
Ability to be on your feet and maneuver around the store during shift hours.
Compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.

Nice To Haves

Prior knowledge of XStore and Tulip a plus.

Responsibilities

Assist with the daily operations of the Lilly Pulitzer retail store.
Drive sales goals by providing exceptional client experience and supporting sales team.
Maintain accuracy in cash transaction management.
Responsible for the opening and closing of the retail store.
Exercise decision-making and multitasking capabilities while prioritizing service.
Positively resolve client-related issues or escalate to store management.
Provide continuous feedback to store management team on store selling opportunities and successes.
Maintain the Lilly Pulitzer’s visual and operational standards.
Safeguard the assets of the store.