Keyholder (Full-time) - Sevierville, TN

Portland Leather Goods•Sevierville, TN

2d•Onsite

About The Position

We are seeking retail leaders who can lead teams with passion and commitment. As part of our store management team, you will guide, mentor, and coach your team to deliver a memorable customer experience, anticipate and balance the needs of the business, and embrace our phenomenal products with the enthusiasm of our customers. This is a full-time position that will work up to 40 hours a week and will be available to work over the weekend at our location at the Tanger Outlets in Sevierville, TN. Additional hours may be required during peak seasons. The Store Key Holder is responsible, in the absence of the management team, for the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Store Key Holder will be responsible for driving the persistent focus on the customer experience to ultimately lead to revenue and profits. The Store Key Holder reports directly to the Store Manager.

Requirements

Minimum 1 year retail experience in leadership or key holder position.
Minimum of 2 years' experience in retail, store operations, and customer experience
Strong customer service and communication skills.
Ability to handle cash and POS systems accurately.
Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!
Reliable, responsible, and comfortable working independently.
Ability to move merchandise with appropriate equipment to and from backroom and sales floor
Ability to place and arrange items on all shelves and racks
Ability to climb and descend ladders while carrying merchandise
Ability to lift 30 pounds or more with assistance
Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
Ability to stand, walk, kneel, or balance for a duration of time
Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

Nice To Haves

Shopify experience is a plus!

Responsibilities

Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
Create lasting relationships and fun memories with our customers
Ensure the sales floor, backroom, and checkout areas are organized, clean, and merchandised according to company standards.
Assist with inventory processes, including receiving, stocking, and product replenishment.
Provide exceptional customer service by greeting customers, assisting with product selection, and resolving concerns.
Support sales goals by engaging customers and promoting current promotions or loyalty programs.
Provide a safe working and shopping environment by following all safety policies and procedures
Handle returns, exchanges, and transactions accurately and professionally.
Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
Act as the lead on duty when store management is not present.
Support team members by providing direction, maintaining productivity, and ensuring adherence to company policies.
Help train new associates on store procedures, customer service expectations, and product knowledge.