Keyholder East Lansing
About The Position
The Keyholder sets the tone for the day, maintains the culture of the business, protects the Pleasantrees brand, inspires the team and shows compassion for our guests. Reporting to the General Manager, the Keyholder is responsible for team members, merchandise, and guest experience. He/she will also be responsible for supporting the General Manager in day-to-day operations, while maintaining a high standard of service on the sales floor. You will work closely with both the General Manager and the sales staff in driving sales, facilitating and maintaining great guest relationships and delivering impactful feedback in the moment. Assisting in the analysis of store metrics and strategizing to ensure proper scheduling, floor coverage and behaviors on the shop floor.
Requirements
- 2+ years of experience managing a fast-paced retail environment
- Minimum of 21 years of age
- Highschool diploma or its equivalent
- Must pass criminal background check and drug screening (excludes THC)
- Must be compliant with any and all legal or company regulations for working in the Cannabis industry
- Accountability for others
- Ability to stand for long periods
- Ability to lift 25 lbs
- Knowledge of basic computer skills
Responsibilities
- Assists General Manager in day-to-day operations and planning
- Demonstrate and lead an outstanding guest experience and establish a sales-focused culture
- Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones
- Responsible for all shop opening and closing procedures
- Demonstrate sales leadership by playing an active role on the selling floor and leading by example
- Embraces diversity and inclusiveness through our people, guests and brand.
- Adhere to and uphold loss prevention systems to prevent all possible opportunities for loss and endangerment
- Ensure maintenance of cycle counts and inventory accuracy while working closely with inventory managers to maintain high levels of accuracy and productivity in processing shipments and deliveries.
- Enforce company policies while adhering to proper procedure regarding disciplinary action
- Provides immediate "in the moment" feedback to all employees, through active floor presence and engagement.
- Contributes to the safety and sanitation of the store.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
