Keyholder Supervisor - Kettering Patterson

Goodwill Easterseals Miami Valley•Dayton, OH

2d•Onsite

About The Position

Supervise store operations such as loading and unloading of trailers, processing of textiles, wares processing, quality control, rotation, sales, and operations. This role involves assisting the store manager with managing budgeted sales and expense to revenue (E/R), operating the cash register accurately and efficiently, performing banking procedures, and training and supervising store employees in retail procedures. The Keyholder Supervisor is also responsible for displaying and modeling excellent customer service, ensuring the store is maintained according to company policies on housekeeping, safety, and security, and performing stocking, display, and inventory duties. Merchandise ordering and flexible scheduling are also key aspects of this position, along with embracing an empowerment and continuous improvement culture. The role also involves assisting the store manager with equal opportunity employment efforts and ensuring compliance with all agency policies, procedures, and safety standards. Direct supervision of employees and volunteers is required in the absence of the Store Manager or Assistant Manager, including training, planning, assigning work, appraising performance, rewarding and disciplining employees, resolving complaints, and performing daily manager-on-duty tasks.

Requirements

Minimum of high school diploma or general education degree (GED).
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Demonstrate the ability to effectively perform the duties of opening and closing the store as needed.
Demonstrate a willingness and ability to work as a team member; demonstrate the ability to work independently.
Demonstrate organizational skills.
Must maintain the ability to pass a criminal background check and random drug screens.

Responsibilities

Assist the store manager with managing budgeted sales and expense to revenue (E/R).
Operate cash register accurately and efficiently, proper handling of cash, checks, correct change, receipts, returns, voids, discounts, credit cards, etc.
Performs banking procedures, including reconciliation of daily business statements and deposit slips.
Trains and supervises store employees in retail procedures.
Display and model excellent customer service.
Ensures the store is maintained in accordance with company policies on housekeeping, safety, and security.
Performs stocking, display, and inventory duties.
Perform merchandise ordering as assigned, to include processing requests to transportation.
Must work a flexible schedule to comply with the needs of the store.
Follows the dress code as set by Goodwill and sets a professional example for employees.
Embrace the empowerment and continuous improvement culture in our agency. Display and encourage the ability to offer suggestions and make decisions that will positively impact the store and cause our business to grow.
Assist store manager with the responsibility of the equal opportunity employment efforts and results and take action to prevent harassment of employees.
Provide own transportation and adequate liability insurance for such.
Must maintain the ability to regularly lift and/or move up to 50 pounds.
Comply with all Agency policies, procedures, and safety standards; ensure safety training throughout areas supervised; and maintain the same to meet CARF, Department of Labor and other regulatory standards.
Performs other duties as assigned.
Comply with all Agency policies, procedures, and safety standards throughout work areas and maintain the same to meet CARF, Department of Labor and other regulatory standards.
Direct supervision of employees and volunteers in the absence of Store Manager or Assistant Manager.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; opening and closing of store; and daily manager-on-duty tasks in the absence of the store manager or assistant manager.