Key Supervisor

Restore Dispensaries•Wilkes-Barre, PA

4d•Onsite

About The Position

The Key Supervisor serves as a shift supervisor and operational leader within the dispensary. This role is responsible for all Dispensary Associate duties while also overseeing daily administrative and supervisory functions. Key Supervisors help drive and inspire the storefront team, maintain strict inventory controls, and ensure regulatory compliance in a highly regulated environment. This position reports directly to the Assistant Dispensary Manager (ADM) and Store Manager. This is a full-time leadership position requiring availability to work a flexible and rotating schedule, including mornings, evenings, weekends, and holidays based on business needs. Set or fixed schedules are not available for this role. The ideal candidate is energetic, compassionate, solutions-focused, and thrives in a fast-paced setting where priorities shift and new challenges arise daily.

Requirements

Experience in retail leadership, shift supervision, or similar management roles
Strong customer service background
Cash handling experience with high accuracy
Working knowledge of medical marijuana products and their potential benefits
Ability to manage multiple responsibilities in a fast-paced environment
Strong communication and leadership skills
Ability to follow structured procedures while remaining solution-oriented
Flexibility to work opening, closing, weekends, and holidays

Nice To Haves

Previous medical marijuana industry experience
Experience in regulated or compliance-driven environments
Strong inventory management knowledge
Proven ability to coach and motivate team members

Responsibilities

Ability to work a flexible, rotating schedule including opening, closing, weekends, and holidays; set schedules are not available for this role.
Act as shift supervisor, ensuring smooth daily dispensary operations
Perform all Dispensary Associate duties, including reception, register/drawer, and fulfillment shifts
Greet patients, verify credentials, and maintain patient flow
Coordinate and oversee opening and closing procedures in accordance with SOPs
Support timely and accurate transactions at the point of service
Maintain compliance with all state regulations and company policies
Coordinate inventory tasks, assist with counts, and monitor product organization
Assist with employee shift coordination and communication during assigned shifts
Ensure strict adherence to cash handling procedures and drawer accountability
Address and escalate operational concerns to management as needed
Support fulfillment of in-store, call-ahead, and online orders
Maintain a clean, organized, and audit-ready environment
Lead by example in delivering exceptional patient service