Key Room Attendant - PA Hospital

Reimagined Parking • Philadelphia, PA

11d • Onsite

About The Position

The Key Master ensures safe storage of customer car keys during valet operations, while delivering service that exceeds our customer/client’s expectation. The Key Master is responsible for greeting guests, issuing tickets, and organizing and storing customer keys. The Key Master works closely with fellow team members, Operations Manager, and/or Shift Manager to ensure that quality and safety standards are always met.

Requirements

• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Problem Solving – Ability to think quick and resolve issues efficiently
• Strong attention to details.
• Security Awareness
• Strong organization skills
• At least 18 years of age

Nice To Haves

• Previous valet parking experience a plus
• Previous customer service experience, preferred

Responsibilities

• Greet arriving and departing guests in a friendly and courteous manner
• Receive incoming keys from valet or incoming customers/clients/visitors
• Mark incoming keys with identifiers including vehicle location code, and vehicle information (via paper tag, electronic tag, ticket, etc.); store in designated area (key room, key box, valet station, etc.)
• Ensures safety of keys on the designated key room, key box, or valet station by properly locking the stored area, never leave assigned location without being relieved by supervisor or designated employee
• Issue correct keys to valet drivers for outgoing customers
• Monitor electronic system/location operation for incoming notification of vehicles needing to be pulled down
• Perform regular audit to verify number of checked in vehicles and number of keys in key room
• Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager or Shift Lead as necessary
• Immediately report any accidents, incident or safety concerns to Operations Manager or Shift Lead
• Stand for extended period of time, and sometimes for entire duration of shift
• All other duties as assigned

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed