Key Holder: Valley Fair

ThirdLove•San Jose, CA

13h•Onsite

About The Position

Thirdlove is seeking both Full Time and Part Time Key Holders to act as frontline leaders responsible for delivering the Thirdlove in-store experience. This role involves supporting the Store Manager and Assistant Store Manager with opening/closing duties and daily operations. The Key Holder will mentor the team on the floor, model service behaviors, support team accountability, and ensure smooth execution of sales, fitting, and client engagement. This position requires strong emotional intelligence, product knowledge, and operational awareness to help the team achieve results while upholding Thirdlove's values of body confidence and inclusion.

Requirements

1–2 years of retail experience, preferably in a leadership or elevated associate role
Strong communication skills and the ability to lead by example in a client-facing environment
Comfort with retail KPIs and desire to improve performance through service and product knowledge
Reliable, punctual, and able to work a flexible schedule (including nights, weekends, holidays)
Passion for Thirdlove’s mission of body positivity, inclusive sizing, and confidence through comfort
Ability to move and lift up to 25 lbs and stand for long periods during shifts

Responsibilities

Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Protocol.
Support fit consultations, product education, and conversion through proactive, client-focused behaviors.
Coach team members during shifts to refine selling language, service posture, and product confidence.
Assist in executing store-level loyalty, clienteling, and appointment initiatives.
Serve as Manager-on-Duty when scheduled, leading team huddles and ensuring smooth shift transitions.
Support daily zoning and break schedules to ensure optimal floor coverage and client support.
Reinforce expectations around visual standards, replenishment, cleanliness, and service behaviors throughout the day.
Identify and escalate guest issues, operational concerns, or team coaching moments to ASM/Store Manager when needed.
Execute opening and closing responsibilities, including POS reconciliation, security checks, restocking, and store readiness.
Support inventory tasks such as transfers, cycle counts, and damages as assigned.
Ensure promotional signage, floor moves, and merchandising standards are accurately maintained.
Assist in keeping the back-of-house organized, efficient, and brand-right.