About The Position

The Estée Lauder Companies Inc. is looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth and efficient running of the Store. This role involves leading by example with outstanding coaching and mentoring skills to model the behaviors needed for the sales team to provide inspirational, authentic, and personalized customer service, ultimately achieving all sales and customer service targets. The Key Holder will also utilize their retail flair and cash handling experience for essential start and end-of-day cash reconciliation and will be responsible for opening and closing the store on a rota basis. This is an ideal opportunity for an ambitious self-starter with previous retail experience seeking their first supervisory role and a step towards a fulfilling career in prestige beauty. The company culture values diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Previous experience with retail point-of-sale software.
  • Must be able to provide proof of the right to live and work in the country if invited to an interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening/closing the store.
  • Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.

Responsibilities

  • Support the Store Manager and Assistant Manager in the efficient running of the store.
  • Lead by example with outstanding coaching and mentoring skills.
  • Model behaviors for the sales team to provide inspirational, authentic, and personalized customer service.
  • Achieve all sales and customer service targets.
  • Carry out essential start and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Health insurance coverage (medical, dental, and vision insurance)
  • Wellness and family support programs
  • Life and disability insurance
  • Retirement savings plans
  • Education-related programs
  • Paid holidays and vacation time
  • Competitive incentive compensation programs
  • Eligibility for applicable Commission/Bonus Plan
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