Full Time Key Holder - Mapleview Mall

GEOX•Burlington, ON

10d•Onsite

About The Position

GEOX is an Italian shoe manufacturer and retailer founded in 1995. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology. At GEOX, the vision is to put absolute best in everything, always open to changing and improving. Through constant research, GEOX identifies the most advanced technologies and latest trends to incorporate them into unique products. GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of their team.

Requirements

Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)
Communication skills - ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business
Leadership skills – ability to lead and influence other staff to increase sales performance and execute other operational tasks
Strong computer and system skills – proficiency in Microsoft Excel and POS system
Knowledgeable of business and financial concepts - understands key retail performance metrics, and can connect results to business decisions and personal work tasks
Organizational skills - can manage multiple tasks to meet objectives and critical deadlines; able to execute to plan.

Responsibilities

On-boarding: embrace new and promoted employees within the team and promote accelerated productivity
Training: provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance
Evaluating: use the Performance Tools to share informal and formal feedback for continuous improved performance; share observations with Store Management
Great Fun Atmosphere – foster a fun and motivating work environment by building positive relationships & maintaining open two-way communication channels with the team and Head Office
Service Model Ambassador: Lead by example, Handle complex customer service situations with a sense of urgency and escalates service issues when appropriate, Ensure every team member delivers the GEOX Service Model in every customer interaction in a friendly, helpful and sincere way that results in an exceptional customer experience, Resolve customer service discrepancies in a positive and professional manner for a win/win outcome, Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary, Assign primary and secondary roles for Sales Associates during high and low traffic to ensure efficiency
Visual Merchandising Ambassador: Support all corporate visual directives and maintains those standards throughout the day, Maintain a clean and organized store
Brand Ambassador: Passionate and knowledgeable of all GEOX technologies, products and patents, Knowledgeable in communicating all aspects of product including store collections, best sellers and seasonal product trends, Facilitate all staff learning to confidently and passionately interact with every customer
Sales Analysis: Execute opportunities to maximize sales, Accountable for cash office operations including, but not limited to, opening and closing all registers, maintaining accurate count of cash, ordering change, preparing deposits, performing approved key turns and auditing all register paperwork, Serves as sales floor MOD in the absence of store management
Inventory Management: Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving, Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands
Loss Prevention & Security: follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
Maintain Health & Safety Standards: Follow all health & safety standards to maintain a safe work environment for all staff and customers, including submitting incident reports as required, Ensure all stores staff follow ladder safety policy
Store Set-up & Organization: Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard, Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration
Communication: Read current and relevant information on staff communication boards, Effective email management to share relevant corporate and store information with the store team, Participate in management and store meetings to align on sales and operational objectives and achieve budgets