Key Holder - (San Mateo, CA)

Flynn O'Hara Uniforms•San Mateo, CA

29d•Onsite

About The Position

The Key Holder plays an important role in supporting store leadership by helping manage sales, daily operations, asset protection, and basic human resources functions to ensure an excellent customer experience and overall store success.

Requirements

Previous retail experience preferred
High school diploma or equivalent required
Flexible availability to meet business needs (no Sundays or late nights required)
Strong communication and interpersonal skills
Ability to remain calm, adaptable, and effective in a fast-paced retail environment
Proficiency in Microsoft Office (Outlook, Word, Excel)
Ability to stay active on the sales floor or in the stockroom for most of the workday
Strong organizational skills with the ability to prioritize and delegate tasks
Ability to perform physical tasks such as bending, kneeling, climbing, reaching, walking, and lifting up to 30 lbs. on a regular basis

Responsibilities

Manage store operations in the absence of the Store Manager and Assistant Manager
Support and guide associates in sales, customer service, inventory control, and cash handling
Provide exceptional customer service by ensuring team members actively engage with customers and address questions or concerns promptly and professionally
Monitor sales trends and inventory levels to support timely restocking and maximize product availability
Promote strong product knowledge to enhance sales performance and customer service
Maintain a clean, organized, and visually appealing store through effective merchandising and housekeeping standards
Train associates on visual merchandising to ensure consistent store presentation
Assist with inventory processes, including receiving shipments, conducting counts, and reporting discrepancies
Receive and process merchandise, including unpacking shipments and updating records using company systems
Review and fulfill customer orders; organize and stock merchandise on racks, shelves, and storage areas
Ensure compliance with all company policies and procedures
Perform additional duties as needed; machine operators may have expanded responsibilities