KEY HOLDER (FULL-TIME & PART-TIME)

Herschel Supply Co. • Toronto, ON

9d • Onsite

About The Position

We’re looking for a natural leader and strong connector to join the Herschel Supply Co. Eaton Centre Store crew as a Key Holder. This role is a step up from Sales Associate, with added responsibility for leading the floor, supporting daily operations, and keeping the vibe high when store management is away. You’ll set the tone on shift, coach team members, and ensure every customer leaves with a standout Herschel experience. Reporting to the Store Manager and Assistant Store Manager, you’ll play a key role in bringing our brand to life in-store, while helping the team succeed together. We have both full-time, and part-time positions available. At Herschel, every day brings something new - and as a Key Holder, you’re right at the center of it all. You’ll balance customer experience, sales, and team leadership, making sure the store runs smoothly and the energy stays high.

Requirements

• A natural leader who can energize and motivate others
• Previous retail experience
• Friendly, authentic, and confident in creating next-level customer experiences
• Strong communication skills - you can coach teammates as easily as you can connect with customers
• Organized and reliable, with the ability to juggle multiple priorities
• Comfortable making decisions on the floor when leadership isn’t present
• Flexible to work weekends, evenings, holidays, and special events
• Results-driven with a growth mindset - open to feedback and always looking to learn

Nice To Haves

• Key Holder or established Sales Associate level preferred
• Visual merchandising or inventory experience is a strong asset

Responsibilities

• Open and close the store, keeping everything running properly and on time
• Lead the sales floor, setting the pace and delegating tasks as needed
• Jump in to serve customers with authentic energy and strong product knowledge
• Coach and support Sales Associates, giving feedback and encouragement throughout the shift
• Keep the store looking sharp: clean, organized, and merchandised to standard
• Stay on top of stock - from receiving shipments to restocking and prepping the floor
• Run transactions with accuracy and confidence on POS and mobile systems
• Drive results by keeping KPIs top of mind and inspiring the team to hit goals together
• Be the go-to support for customer concerns, turning challenges into positive outcomes
• Stay connected to new product launches, brand initiatives, and store events - and help bring them to life with your team

Benefits

• Commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion
• Accommodations available upon request throughout the interview process for people with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed