icebreaker: Key Holder - TouchLab Kitsilano

VF Corporation•Vancouver, BC

1d•CA$22 - CA$26•Onsite

About The Position

At icebreaker and Smartwool, we are two unique brands that embody the same spirit of belonging, adventure, sustainability, and getting out there. We create products made for people who enjoy nature and want to go far and feel good. We do this all while keeping our planet and the impact of our products in mind. As a Key Holder, you play a key role in supporting the store’s leadership team and driving best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service.

Requirements

1+ years of retail or store leadership experience in a fast-paced, customer-focused environment
Proven ability to drive results through store teams and exceed sales and profit goals.
Skilled in coaching, motivating, and building high-performing, diverse teams.
Strong verbal and written communication skills with the ability to influence across all levels.
Solution-oriented and flexible in a fast-paced, dynamic retail environment.
Capable of working independently, managing shifting priorities, and meeting business expectations.
Comfortable using word processing, spreadsheets, and retail software tools.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

A High School Diploma or equivalent is preferred

Responsibilities

Deliver a high level of personalized customer engagement through genuine interactions.
Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
Assist in training and onboarding new team members; provide ongoing feedback and support.
Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
Support inventory integrity through proper shipping, receiving, and loss prevention practices.
Promote community engagement by participating in local initiatives and events.
Uphold company policies, safety standards, and operational procedures.
Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.