Full-Time Key Holder

Dôen•Charleston, SC

7d•Onsite

About The Position

The Keyholder, Full Time is a non-exempt position responsible for supporting the Store Manager in all aspects of running the store. This role demonstrates shop ownership in the absence of management, interfaces with the store team to promote learning and a positive work environment, and serves as a mentor to the sales team. The Keyholder will delegate responsibilities, demonstrate basic knowledge in retail operations including inventory management, visual merchandising, customer service, and daily processes. They will operate the business profitably, minimize loss, and protect store assets and inventory, while also supporting new initiatives aligned with business strategy.

Requirements

Minimum 1 year experience in a supervisor role within a fashion retail environment, luxury retail preferred.
Energetic, confident and adaptable personality, with critical thinking and problem solving skills.
Excellent communication and organizational skills, detail-oriented.
Ability to multi-task in a fast-paced environment.
Ability to work a flexible schedule including holidays and weekends.
Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.
Must be able to perform essential duties satisfactorily with reasonable accommodation.
Ability to move through a store for most of a shift to help customers and accomplish assigned tasks.
Efficiently and accurately process sales transactions using the POS register system.
Verbal and written communication with others.
Able to walk, sit and stand for long periods of time.
Able to operate equipment such as computers, copy machines, phones.
Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product.

Nice To Haves

Luxury retail preferred.
Experience with NetSuite, Shopify and Gladly desired.

Responsibilities

Supports the Store Manager in all aspects of running the store.
Demonstrates shop ownership in the absence of the Store Manager or Assistant Store Manager.
Interfaces with the store team in a manner that promotes learning, respect and a positive work environment, and serves as a mentor to the sales team.
Delegates responsibilities to the sales staff, as needed.
Demonstrates basic knowledge in retail, including inventory management, visual merchandising, customer service and daily processes.
Operates business profitably and minimizes potential for loss, while protecting store assets and inventory.
Supports new initiatives in line with business strategy and goals.
Delivers a personalized client experience by leading with exceptional service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand’s aesthetic using product knowledge.
Drives business growth and meets sales goals as an individual and as part of the store team, by addressing customer needs and preferences.
Builds and maintains client relationships.
Partners with the Store Manager to oversee basic inventory management.
Assists in monthly inventory counts to execute verification processes, as needed.
Arrives on time and is floor ready with a professional presence in line with the DÔEN brand, and responds promptly to internal and external communication.
Maintains visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
Understands receiving and processing merchandise/inventory management.
Performs daily operations and closing procedures.
Is proactive and takes initiative.
Understands and follows employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
Processes sales and returns through the POS systems with accuracy and efficiency.
Abides by company policies.