Key Holder, Seaport
About The Position
SoulCycle is seeking a Key Holder to join their team. This role is responsible for providing high-level customer service and hospitality, assisting studio management with daily tasks, and maintaining the distinct SoulCycle aesthetic and culture. The Key Holder will also support instructors with class check-in, work collaboratively with staff, and assist with training new hires. Responsibilities include maintaining product knowledge for retail operations, studio cleaning (including equipment, common areas, bathrooms, and changing rooms), and ensuring a positive atmosphere.
Requirements
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have friendly and professional phone and email etiquette
- Must have superior organizational skill
- Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
- All employees are expected to be available to work peak holiday shifts.
Responsibilities
- Provide high level customer service and hospitality to clients
- Assist the Studio Management in daily studio tasks and projects
- Maintain a positive attitude and take initiative
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
- Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
- Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
- Bathroom and changing room cleaning
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
