Key Holder (PT)

CAMP • New York, NY

2d • Onsite

About The Position

We are looking for a Key Holder (part-time) to join our CAMP 5th Ave team. You will be responsible for guiding CAMP’s families through our retail experience, ensuring they have a magical experience and want to return! This includes: Modeling and coaching to great customer experience during your shifts. This involves engaging in conversations with families about what they are interested in and for what ages and introducing them to relevant items as well as items they didn't know they want or need, ultimately leading to purchases! Welcoming every guest who walks into our store with a custom greeting and performing your own magic door entrance! Playing with and engaging families as they journey through the CAMP experience. Demoing and playing with products. Customizing personal shopping experiences for each family based on their interests and what they’d like to bring home that day. Checking families out at the register and letting them know about upcoming programs or other CAMP news. Running retail floor, cafe, programming, back of house operations, opening and closing procedures. Leading family programs and events, including crafting with families, reading books, setting up supplies, cleaning up supplies, helping families 1:1. Using your professional judgment and expertise to decide what products to demo, what stories to tell families, how to greet families and perform your own unique magic door schtick, and how to use your unique talents and skills to enhance a families fun and magical experience. Drive daily priorities for yourself and the team. Direct communication with the GM and store leadership team about priorities, areas of focus in the business and the greater team. Support the GM and leadership team with goal achievement (KPIs). Inspiring and encouraging employees to ensure a high level of morale. This includes intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement. Deciding when necessary and appropriate to escalate to GM or people & culture team. You will report to the General Manager (GM) of your home store location.

Requirements

• Prior work experience in retail, child care, child development/education, or performing arts.
• Excellence, enthusiasm, and excitement around engaging with children and families creatively.
• Desire to be part of a tight-knit team looking to transform the traditional retail experience.
• Patience, warmth, joy, and humor.

Nice To Haves

• Hidden talents that can add magical moments to the retail experience.

Responsibilities

• Model and coach great customer experience during shifts.
• Engage in conversations with families about their interests and ages, introducing relevant products.
• Welcome every guest with a custom greeting and perform a unique door entrance.
• Play with and engage families throughout the CAMP experience.
• Demo and play with products.
• Customize personal shopping experiences for each family.
• Check families out at the register and inform them about upcoming programs or CAMP news.
• Run retail floor, cafe, programming, back of house operations, and opening/closing procedures.
• Lead family programs and events, including crafting, reading, setup, cleanup, and one-on-one assistance.
• Use professional judgment to decide which products to demo, stories to tell, and how to greet families.
• Use unique talents and skills to enhance the family's fun and magical experience.
• Drive daily priorities for yourself and the team.
• Communicate directly with the GM and store leadership team about priorities and business focus areas.
• Support the GM and leadership team with goal achievement (KPIs).
• Inspire and encourage employees to maintain high morale.
• Intervene in store incidents such as difficult customers, injury, theft, and employee disagreements.
• Decide when to escalate issues to the GM or people & culture team.

Benefits

• Employee Assistance Program (offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care)
• 20% off all merchandise at CAMP’s retail stores
• 1.5x pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed