KEY HOLDER / SHIFT LEAD Nothing Bundt Cakes Snellville

Nothing Bundt Cakes•Snellville, GA

48d

About The Position

The Shift Leader has full accountability for developing and maintaining an environment where there is a true commitment and focus on the best service to our guests and highest quality standards. The Shift Leader will work in various positions throughout any given week, and will help with the running of shifts when the General Manager is not present.

Requirements

Possess a strong sense of teamwork
Ability to follow instructions
Has integrity
Takes initiative
Fits the Nothing Bundt Cakes Culture
Has the ability to work well under pressure
Outgoing and friendly personality
Ability to multitask while paying special attention to detail
Strong sales ability
Genuine care of others needs
Ability to work with a sense of urgency
Ability to influence team members

Responsibilities

Abide by all NBC policies and procedures
Uphold NBC's image and brand
Maintain the cleanliness of the bakery
Maintain wait times, service and convenience
Lead guest service by example at all times
Represent Nothing Bundt Cakes in a professional manner at all times
Pay special attention to guest satisfaction
Interview, hire and evaluate team members
Enforce all NBC policies and provide ongoing feedback
Complete all required reports accurately including but not limited to the schedule, royalty report, sales reports, labor reports, etc
Maintain good communication between team members, owners, and the home office
Balance and supervise sales transactions
Abide by NBC's uniform policy
Project a positive attitude
Be aware of all promotions and offers