SHIFT LEAD - NOTHING BUNDT CAKES SNELLVILLE

Nothing Bundt Cakes - Snellville•Snellville, GA

8h•Onsite

About The Position

We are seeking vibrant, enthusiastic, and dedicated Shift Leads/Managers to join our team. Ideal candidates bring strong leadership capabilities, a positive attitude, and a commitment to delivering exceptional guest service in a fast-paced, joyful environment. The Shift Lead plays a key role in fostering a positive, service-focused environment, ensuring that every guest receives the highest level of hospitality and product quality. The Shift Lead supports the General Manager and assists in successful bakery operations by leading the team, managing shifts, and upholding brand standards at all times. At Nothing Bundt Cakes®, we strive to bring joy to our guests and our communities—making every celebration a little sweeter. Our bakery teams create a warm, welcoming environment where team members embody the Spirit of a Champion, a Servant’s Heart, and the ability to make genuine connections. With over 500 bakery locations across the U.S. and Canada, there’s plenty of opportunity to grow with us! Employees at franchised Nothing Bundt Cakes locations are employed by the independent franchise owner/operator, not by Nothing Bundt Cakes Corporate. All employment-related inquiries should be directed to the franchise owner/operator. Franchise owners are responsible for compliance with all local, state, and federal employment laws.

Requirements

1–3 years of management or shift leadership experience
Strong sense of teamwork and collaboration
Ability to follow instructions and uphold company standards
High level of integrity and professionalism
Strong alignment with the Nothing Bundt Cakes culture
Ability to work well under pressure while maintaining a positive attitude
Friendly, outgoing, and energetic personality
Strong multitasking skills and attention to detail
Proven sales ability and comfort engaging with guests
Genuine care for guest and team member needs
Ability to work with urgency and efficiency
Ability to coach, motivate, and influence team members

Responsibilities

Serve in multiple bakery positions throughout the week
Lead and manage shifts in the absence of the General Manager
Abide by and enforce all Nothing Bundt Cakes policies and procedures, including uniform standards
Uphold the brand’s image and ensure a clean, inviting bakery environment
Maintain efficient service standards, wait times, and overall guest convenience
Model exceptional guest service at all times
Ensure guest satisfaction and address concerns promptly and professionally
Maintain thorough knowledge of all promotions and product offerings
Interview, hire, train, and evaluate team members as needed
Provide continuous feedback, coaching, and performance support
Accurately complete required administrative tasks, including scheduling, royalty reports, sales and labor reporting, and other operational documentation
Maintain strong communication with team members, owners, and the home office
Oversee and reconcile sales transactions to ensure accuracy and compliance