CT Key Customer Success Manager

Flight Centre•South Portland, ME

About The Position

This is your opportunity to take ownership of a high-value client portfolio and play a pivotal role in shaping long-term partnerships. As a Key Customer Success Manager, you’ll manage a portfolio of key Corporate Traveller clients, focusing on retention, growth, and strategic engagement. You’ll act as a trusted advisor, using insight, innovation, and expertise to deliver value, strengthen relationships, and position Corporate Traveller as a true partner in your clients’ success. This is a role where you’ll blend commercial thinking, relationship management, and strategic influence to drive meaningful impact.

Requirements

Proven track record in client retention and revenue growth within a B2B or travel environment
Strong relationship-building skills, with the ability to influence and engage stakeholders at all levels
Customer-first mindset, always focused on delivering exceptional service and value
Highly results-driven, with the ability to manage KPIs across retention, growth, and adoption
Commercial awareness and financial acumen, understanding revenue drivers and performance metrics
Confident using data, insights, and reporting tools to guide strategy and decision-making
Thrive in a dynamic environment, adapting quickly to changing client needs and priorities
Take ownership and initiative, managing your portfolio like a business within a business
Communicate with confidence, delivering presentations, reviews, and product demonstrations effectively
Bring energy, positivity, and a collaborative mindset that inspires both clients and colleagues

Nice To Haves

Experience within CT/FCTG or strong knowledge of the corporate travel industry
Demonstrated success managing key accounts and driving strategic partnerships

Responsibilities

Proactively manage and engage a portfolio of key clients, building strong, multi-level relationships
Lead quarterly strategic reviews, ensuring alignment, satisfaction, and long-term partnership success
Drive client retention (95%+) through regular health checks, risk mitigation, and forward planning
Identify and deliver growth opportunities, expanding product usage and increasing revenue across your portfolio
Champion adoption of digital tools and platforms, ensuring clients maximise the full offering
Provide expert guidance on policy, risk, Duty of Care, and travel programme optimisation
Partner cross-functionally to continuously enhance the client experience and unlock new value

Benefits

Exclusive Travel Discounts
Career Development opportunities
Vibrant Culture & industry-renowned social events
Active Hour for fitness or personal wellness
Comprehensive Health Cash Plan (reimburses for dental, optical, chiropractic care)
Health & Wellbeing Challenges
Financial Wellbeing Support (mortgage advice, financial guidance, money coaching)
Company-matched charitable donations
Excellent pension scheme
Share options
Electric vehicle scheme
Variety of salary sacrifice benefits