Now Hiring Full Time Key Carrier Coordinator

TJX•Naples, FL

5d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. This role models exceptional customer service, creates a positive internal and external customer experience, and promotes a culture of honesty and integrity while maintaining confidentiality. The Key Carrier acts as Manager on Duty, adhering to company policy and procedure, and ensures the store team performs tasks and activities in accordance with the store plan, prioritizing as needed. They address immediate customer service issues, provide appropriate coaching to Associates, and exercise discretion regarding customer service policies to satisfy customers. The role ensures accurate Associate coverage in service areas for a positive customer experience and ensures Associates adhere to all operational procedures. They communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates, and providing/accepting recognition and constructive feedback. The Key Carrier provides feedback, recognition, and coaching to Associates, partners with Management on Associate training needs to increase effectiveness, and ensures adherence to all labor laws, policies, and procedures. They promote credit and loyalty programs, support and participate in shrink reduction goals and programs, and promote safety awareness and maintain a safe environment. Other duties as assigned.

Requirements

Able to work a flexible schedule, including nights and weekends
Team player, working effectively with peers and supervisors
Able to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Able to effectively coach, delegate, and follow-up on multiple people/tasks
Able to act quickly under challenging circumstances
Capable of multi-tasking
Superior communication and organizational skills with attention to detail
1 year retail experience
6 months leadership experience

Responsibilities

Act as Manager on Duty adhering to company policy and procedure
Ensure store team performs tasks and activities in accordance with store plan; prioritize as needed
Address immediate customer service issues and provide appropriate coaching to Associates
Exercise discretion regarding customer service policies to satisfy customers
Maintain accurate Associate coverage in service areas for a positive customer experience
Ensure Associates adhere to all operational procedures
Ensure opening/closing procedures are executed according to company guidelines
Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
Provide and accept recognition and constructive feedback
Provide feedback, recognition and coaching to Associates
Partner with Management on Associate training needs to increase effectiveness
Ensure adherence to all labor laws, policies, and procedures
Promote credit and loyalty programs
Support and participate in shrink reduction goals and programs
Promote safety awareness and maintain a safe environment
Other duties as assigned