Key Accounts Manager - HVAC

ARMI Manufacturing of NWA•Fayetteville, AR

4d•Hybrid

About The Position

This role serves as the primary relationship owner for assigned key customer accounts, focusing on maintaining strong, long-term partnerships within the Industrial HVAC sector. The Key Accounts Manager will manage an active portfolio of accounts, track activities and pipeline in CRM, and conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews. The position involves developing strategic account plans to support customer capital projects, maintenance needs, and expansion initiatives, as well as identifying and pursuing additional service opportunities. Collaboration with Operations and Preconstruction teams is crucial for securing repeat business and multi-phase projects. The role also includes monitoring account health, supporting pricing discussions, service agreement renewals, and contract reviews, while maintaining customer engagement throughout the project lifecycle and identifying follow-on opportunities to ensure customer satisfaction and retention.

Requirements

3+ years of proven work experience in Industrial HVAC, preferably within food, beverage, or dairy processing facilities.
Strong technical knowledge of Industrial HVAC Systems and applications.
Availability to travel up to 60% of the time.
Availability to work nights, holidays and weekends as needed.
Possess a valid driver’s license and clean driving record.
Pre-employment drug screen and background check

Nice To Haves

Sales experience
Experience with Procore – Project Management Software
Experience with Pipe Drive
OSHA 30

Responsibilities

Serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships.
Manage an active portfolio of accounts, maintain accurate activity and pipeline tracking in CRM.
Conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews.
Develop and maintain strategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.
Identify and pursue additional service opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.
Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership with Accounting.
Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.
Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
Identify follow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.