Key Account Specialist-12hr
About The Position
The Key Account Specialist serves as the primary operational liaison between customers, dispatch, supply, and operations teams, ensuring uninterrupted fuel supply and exceptional customer service. This role leverages inventory analysis, operational reporting, and proactive communication to identify risks, coordinate solutions, and improve overall customer outcomes. The specialist monitors customer inventories, supports delivery planning, manages operational events, communicates supply impacts, and provides data-driven insights that enable efficient decision-making across the organization.
Requirements
- High school diploma or equivalent required.
- Understanding of basic computer skills, using e-mail and web-based computer systems.
- Effective written and verbal communication skills.
- Intermediate knowledge of Microsoft Excel required (i.e., vlookups, pivot tables, formulas).
- Excellent organizational skills are a must.
Responsibilities
- Monitor customer inventory levels and identify runout risks.
- Report inventory status multiple times daily.
- Verify delivery plans for at-risk locations.
- Monitor stores impacted by closures, pumpouts, or maintenance.
- Ensure sourcing from preferred terminals whenever possible.
- Support operational decision-making during supply disruptions and weather events.
- Serve as a primary point of coordination for customer operational needs.
- Ensure timely communication regarding maintenance, supply issues, and operational events.
- Coordinate tank testing requirements and customer notifications.
- Escalate and resolve inventory and supply concerns before service disruptions occur.
- Audit loading activity and transaction accuracy.
- Analyze inventory and supply performance trends.
- Provide market and brand sales trends to operational leadership.
- Track load activity by customer and fleet point.
- Maintain outage, contamination, and misload reporting.
- Develop recurring operational performance summaries.
- Maintain operational calendars and event schedules.
- Manage dispatch passdowns and operational communications.
- Maintain centralized operational documentation and reporting resources.
- Support cross-functional coordination between dispatch, supply, and customer teams.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
