Key Account Manager

Graco • San Antonio, CA

5d • Remote

About The Position

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life. The Senior Key Account Manager will lead efforts to drive profitable growth within key global accounts, identifying upsell and cross-sell opportunities, expanding product usage, and recommending innovative solutions. This role entails managing a portfolio of high-value accounts and requires the development and execution of comprehensive quarterly and annual sales strategies to increase market share and solidify relationships with strategic clients. Success in this role will rely on close collaboration with product management, marketing, distribution, IT, and finance to ensure exceptional support and resolve any emerging issues. The ideal candidate is client-focused, proactive, and solutions-oriented, bringing strong business acumen and advanced expertise in strategic planning. This individual is highly skilled at managing complex accounts, navigating cross-functional priorities, and consistently delivering value that strengthens client partnerships and drives sustainable growth. Additionally, they will leverage data analytics to assess account performance, provide insights for future strategies, and facilitate regular business reviews with key stakeholders to ensure alignment and satisfaction.

Requirements

• Bachelor's degree in business, Marketing, or a related field.
• 7+ years of sales experience with 5+ years of key account experience (preferably global).
• Ability to identify, develop and plan short and long-range account strategies, and execute sales plans and programs.
• Proven track record of sales growth and account management expertise, along with a commitment to delivering exceptional customer service and fostering strong client partnerships.
• Basic understanding of P&L analysis for assessing customer profitability
• Strong communication, presentation, and analytical skills; proficiency with digital tools, CRM systems, and data management; a strategic thinker with a collaborative approach.
• Demonstrated ability to work effectively with individuals at all organizational levels, both internal and external.
• Ability to travel approximately 50%.
• Valid Driver’s License and ability to maintain insurability with Graco’s chosen Fleet Insurer.
• Applicants must be legally authorized to work in the United States.
• This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

Nice To Haves

• Global industrial manufacturing experience and knowledge.
• MBA or Master’s degree preferred.

Responsibilities

• Client Relationship Management Develop and maintain strong trust-based relationships with key clients to ensure customer satisfaction and loyalty.
• Formulate strategic account plans tailored to each client, setting goals to maximize revenue, identify growth opportunities, and anticipate client needs.
• Actively engage with clients to understand their business objectives, aligning our solutions to support their goals.
• Facilitate regular check-ins and reviews with clients to discuss progress, address concerns, and explore potential areas for collaboration.
• Sales & Revenue Growth Proactively drive revenue growth within key accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions.
• Stay informed on industry trends, market conditions, and competitors to provide value-added insights and recommendations to clients.
• Develop customized proposals and value-added service options that align with client needs and demonstrate clear ROI.
• Monitor and analyze sales data and account performance to identify potential growth areas and adjust strategies to meet targets.
• Operational & Cross-Functional Collaboration Collaborate closely with internal teams such as sales, marketing, product development, and customer service to fulfill client requirements and deliver positive customer experience.
• Coordinate with product management to customize offerings or suggest product enhancements that better align with client needs.
• Act as the point of escalation for any issues, addressing concerns efficiently and working with relevant teams to resolve problems quickly.
• Performance Tracking & Reporting Track account metrics, prepare sales forecasts, and present regular reports to leadership on the status and growth potential of key accounts.
• Use data analytics to assess account performance, monitor KPIs, and refine strategies based on key metrics.
• Provide clients with regular performance reports, detailing account status, recent activity, and areas of focus.
• Maintain accurate and up-to-date records in CRM systems to support tracking and analysis of client interactions and outcomes.

Benefits

• Graco offers attractive compensation, benefits and career development opportunities.
• Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees