Key Account Manager

ET GLOBAL America•Suwanee, GA

10d

About The Position

ET Global is seeking a Key Account Manager who operates confidently at a mid-level and is ready to grow into a senior role. This candidate thrives in a team environment, performs when challenged, and instinctively seeks growth at every opportunity. The Key Account Manager will work to strategically manage, retain, and grow a book of assigned accounts. They support production & creative teams to ensure that client vision is successfully translated into the real world. The ideal candidate possesses a proven track record of managing complex activations, both physical and digital, and of aligning multiple project teams to deliver a creative vision and emerging as “the glue” for all project departments. Strategic thinking, work ethic, and problem solving abilities are quintessential to this role.

Requirements

Experience managing client relationships in experiential, exhibits, events, or related industries
Strong organizational skills and comfort managing multiple projects simultaneously
Ability to collaborate across creative, production, and operational teams
Confidence communicating with clients and internal stakeholders
Willingness to travel and provide onsite leadership when required
Desire to grow into a more senior, strategic role
Proficient in Microsoft Office Suite, CRM & project management software agnostic
Accountability for mistakes (we all make them) and the ability to move forward together and better

Nice To Haves

Bachelor's degree in Business, Marketing, or a related field or proven experience as a Key Account Manager or in a similar role, preferably in the exhibit or events industry
6+ years of experience with experiential activations, tradeshows, or large-scale events
Expertise in budget management and communicating change order processes with clients and internal teams for projects of all sizes
Comfort reading CAD/technical drawings and discussing layout and AV considerations
Experience in managing external vendors, logistics partners, and union labor crews both domestically and internationally

Responsibilities

Client & Account Ownership
Manage day-to-day relationships across assigned key accounts
Serve as a primary point of contact for clients and be the glue with internal teams and external partners
Ensure high client satisfaction through proactive communication and solutions-oriented thinking
Lead client planning calls on a regular basis and provides agendas, meeting minutes and regular budget updates
Identify opportunities to grow existing accounts and deepen client partnerships
Keep an updated Account Plan for each client to document an overview of their status
Maintain a deep knowledge of all accounts (incl. internal structure, operating budgets, and marketing objectives)
Travel to meet clients on show sites or other projects, or client offices to ensure rapport through face-to-face relations is properly maintained
Experiential & Production Leadership
Partner with creative and production teams to bring experiential and booth concepts to life
Consult with clients on booth strategy, flow, layout, infrastructure, and execution approach
Manage projects from briefing through post-show, ensuring scope, timelines, and expectations are aligned
Support onsite execution
Timeline, Project & Internal Coordination
Create, publish, and manage pre-production timelines, ensuring all action items are communicated and completed prior to deadlines.
Create & co-author onsite schedules to ensure all internal and external requirements are integrated into the larger production schedule
Ensure clean handoffs across departments (design, production, graphics, invoicing)
Document project requirements and updates in ET Global systems
Anticipate risks and escalate challenges early to leadership with proposed solutions
Candidate must be highly organized, self-motivated, and attentive to details.
Financial Management
Support budget oversight, estimates, and change orders
Track revenue and ensure accurate scope documentation
Assist with invoicing and project close-out