Key Account Manager

RXO, Inc. • Northbrook, IL

7d • $45,000 - $50,000

About The Position

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Key Account Manager at RXO, you’ll serve as the primary point of contact and relationship manager for our most important intermodal and drayage clients, ensuring seamless execution across complex supply chains.

Requirements

• Bachelor’s degree or equivalent related work or military experience
• 1+ year of professional experience

Nice To Haves

• 5+ years of experience in a transportation or logistics environment, preferably with intermodal and drayage exposure
• Strong understanding of port operations, rail networks, and containerized freight movement
• Excellent verbal and written communication skills

Responsibilities

• Serve as an advocate and liaison for RXO’s top intermodal and drayage clients, ensuring consistent communication, visibility, and overall customer satisfaction
• Expand existing customer accounts through strategic relationship development and mode-specific solutions
• Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (containers, chassis, rail, etc.)
• Maintain a strong understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs
• Manage shipments cradle-to-grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final-mile delivery
• Ensure the integrity of each shipment and the RXO brand by following standard processes and best practices
• Update internal systems and tracking tools throughout the day to maintain accurate reporting, visibility, and performance metrics
• Monitor billing accuracy, accessorials, and cost controls to ensure efficient and mutually beneficial operations

Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees