Key Account Manager (USA)

Deville Technologies•Kenosha, WI

4d•Onsite

About The Position

Imagine working in a role where your ability to develop strategic relationships, understand customer challenges, and drive key account growth makes all the difference. At Deville Technologies Inc., we innovate in industrial food cutting through advanced technological solutions. We are looking for a Key Account Manager who is results-driven, rigorous, and has a strong business acumen. Our culture is built on: Creativity in developing innovative solutions, Accountability and ownership, Commitment to operational excellence, Human-centered collaboration focused on results. For over 25 years, Deville Technologies Inc. has been designing, manufacturing, and distributing high-performance industrial food cutting equipment known for its reliability, precision, and efficiency. With operations in both Canada and the U.S., we place customer satisfaction and technical innovation at the heart of everything we do.

Requirements

5+ years of relevant experience in B2B sales, key account management, or strategic account development
Experience in a manufacturing, industrial, or OEM environment is strongly preferred
Field experience including prospecting, pipeline management, quotations, and customer follow-up
Bachelor’s degree in Commerce, Marketing, Administration, Mechanical or Electrical Engineering, or a related field
Technical background relevant to the accounts is an asset
Strong understanding of complex B2B sales cycles, technical solutions, and customer constraints
Ability to structure account plans and prioritize high-value initiatives
Commercial negotiation skills aligned with revenue and margin goals
Disciplined pipeline and commitment follow-up
Ability to manage multiple accounts and priorities in parallel
Consistent results orientation
Ability to build long-term, senior-level relationships with key customers
Clear and credible communication with decision-makers
Initiative, business acumen, and proactive approach
Pragmatic problem-solving with a solution-oriented mindset
Frequent travel required, as needed
Valid driver's license required
Valid passport required
Bilingual (English/French) required.

Nice To Haves

A third language is an asset.

Responsibilities

Manage a portfolio of strategic accounts and act as the main point of contact
Maintain a strong understanding of customer needs, priorities, and business context
Develop business plans and sales strategies for targeted key accounts
Ensure retention and satisfaction through rigorous and proactive follow-up
Maintain high-level business relationships with decision-makers
Identify growth opportunities within existing accounts
Deploy sales strategies adapted to each account's needs and context
Present value-added solutions aligned with customer priorities
Negotiate commercial agreements in line with revenue and margin objectives
Meet or exceed revenue targets associated with key accounts
Coordinate internal teams (Sales, Engineering, Operations, Service) to secure execution
Follow up on projects, orders, and commitments related to accounts
Manage issues, escalations, and adjustments required to protect the customer relationship
Ensure consistent, high-quality customer experience throughout the business cycle
Maintain clear and structured communication between the customer and internal teams
Maintain a structured and up-to-date pipeline in the CRM
Track account performance against established objectives
Produce the required follow-ups for Sales leadership on deal progress
Contribute to sales forecasts related to key accounts
Support decision-making with a clear view of opportunities and risks
Contribute to improving key account management practices
Share relevant market trends and customer insights observed in the field
Support the evolution of commercial approaches and offerings
Strengthen the company's credibility with strategic customers
Act as a brand ambassador within key accounts