Key Account Manager

MPE-Inc•Milwaukee, WI

4d•Hybrid

About The Position

As a Key Account Manager, you will be responsible for nurturing and maintaining relationships with our organization's most important clients. Your primary objective will be to ensure client satisfaction, retention, and growth by understanding their needs and aligning our products or services to meet those needs. You will serve as the primary point of contact for key clients, coordinating with various internal teams to deliver exceptional service and support.

Requirements

Bachelors degree in business administration, Engineering or other related field or equivalent experience.
Proven experience in key account management, sales, or customer relationship management within a fast-paced manufacturing environment.
Excellent communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels.
Strong strategic thinking and problem-solving abilities.
Results-oriented mindset with a focus on driving client satisfaction and business growth.
Proficiency in CRM software and Microsoft Office Suite.
Continuous hearing, seeing, computer use.
Frequent sitting, reading, comprehension, reasoning, decision making, ability to understand cost accounting, cost management and project budgets.
Occasional carrying, standing, walking, lifting up to 30 pounds.
Intermittent crouching.

Nice To Haves

Flexibility to travel as needed. Up to 50% travel may be required.

Responsibilities

Build and maintain strong, long-lasting relationships with key clients.
Develop a deep understanding of client business objectives, challenges, and opportunities.
Serve as a liaison between internal MPE Team Members and customers, facilitating effective communication and gaining insights into production capabilities, processes, and challenges.
Responsible for timely, professional and effective communication, both orally and in writing within MPE to our customers.
Develop specific actions to achieve desired customer outcomes, objectives, strategies, and tactics for growth and retention.
Regularly review and adjust SIOP forecasts based on client feedback and changing business needs.
Collaborate closely with internal teams such as sales, marketing, product development, operations, and customer support to ensure seamless delivery of products or services to key clients.
Act as the voice of the client within the organization, advocating for client needs and priorities.
Identify opportunities to expand the range of products or services offered to key clients.
Work closely with the Business Development team to upsell and cross-sell additional offerings.
Deliver presentations and/or offer technical and engineering consultations to customers.
Understand competitors to leverage strengths or improve weaknesses.
Monitor key account performance metrics such as revenue growth, customer satisfaction, on-time delivery, margin preservation, and retention rates.
Analyze data to identify trends, opportunities, and areas for improvement.
Set goals to achieve in the areas of improvement.
Proactively identify and mitigate risks that may impact client satisfaction or retention.
Anticipate potential issues and develop contingency plans.
Maintain and share customer information to MPE including customer personnel, customer visits, updates for ongoing and future projects and other relevant information.
Review and verify contracts and orders to the latest documentation and enter customer orders into the manufacturing ERP system.
Follow up on forecasts and schedules with customers and internally to ensure on-time delivery of orders.
Proactively work within the organization and customers to foresee and resolve issues prior to missing committed ship dates.
Follow and comply with all safety and work rules and regulations.
Maintain departmental housekeeping standards.