Key Account Manager, Tissue & Towel (Oklahoma)

Diversey • Tulsa, OK

1d • Onsite

About The Position

Solenis is seeking a Key Account Manager to support strategic tissue and towel manufacturing customers in the general Tulsa, Oklahoma area. The position primarily supports one mill in Muskogee, Oklahoma, and requires regular on-site engagement. The role combines technical problem-solving, customer relationship management, and commercial account growth.

The Key Account Manager serves as the primary technical and commercial contact for assigned accounts, working with mill leadership, operators, maintenance teams, and purchasing contacts. The role includes weekly mill visits, troubleshooting mechanical and process issues, inspecting and maintaining systems, evaluating equipment and product performance, and recommending improvements to chemical treatment programs. The manager also identifies opportunities to expand product use, improve account profitability, and deliver value through Solenis products and services.

The position works independently while collaborating with technical specialists and internal resources. It includes analyzing operational data, guiding customer projects and process improvements, and maintaining account and service documentation. Success involves growing and retaining revenue, improving profitability and customer operations, and building long-term customer partnerships.

Requirements

• Experience supporting industrial manufacturing environments, such as tissue and towel, pulp and paper, packaging, converting, chemicals, water treatment, or related industries.
• Strong mechanical aptitude and demonstrated equipment troubleshooting experience.
• Ability to learn technical chemical programs, production processes, and operational systems.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage multiple priorities with limited supervision.
• Strong customer-facing communication and relationship-building skills.
• Comfort analyzing data and using technology to support operational and business decisions.
• Valid driver's license and ability to travel regularly between customer sites.

Nice To Haves

• Bachelor's degree in Engineering, Chemistry, Paper Science, Industrial Technology, or a related field.
• Equivalent industry experience may be considered in place of a degree.

Responsibilities

• Serve as the primary technical and commercial contact for assigned customer accounts.
• Build relationships with mill leadership, operators, maintenance teams, and purchasing contacts.
• Conduct weekly mill site visits to support customer satisfaction and operational excellence.
• Troubleshoot mechanical and process-related issues and provide practical performance-improvement solutions.
• Perform routine system inspections, maintenance activities, equipment evaluations, and product performance reviews.
• Monitor chemical treatment programs and recommend ways to optimize results.
• Identify opportunities to expand product utilization and increase value within existing accounts.
• Maintain account profitability through revenue retention, price capture, and gross profit improvement initiatives.
• Analyze operational data and trends to make recommendations to customers and internal stakeholders.
• Collaborate with technical specialists and internal resources to resolve customer challenges.
• Provide leadership and guidance during customer projects, equipment modifications, and process-improvement initiatives.
• Maintain accurate records, service reports, and account documentation using company systems.

Benefits

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Ongoing professional development and growth opportunities.
• Paid time off, including vacation, sick days, and floating holidays.
• Competitive base salary with discretionary bonus potential.
• 401(k) plan with company match.
• Company vehicle provided for travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level