Key Account Manager

Wilcox + Flegel•Eugene, OR

1d•$66,768 - $100,048•Hybrid

About The Position

We are seeking a dynamic and results-driven Key Account Manager to join our team. In this role, you will be responsible for maintaining and expanding relationships with our key clients. Your primary goal will be to ensure client satisfaction and drive business growth through effective account management strategies. If you are a proactive individual with excellent communication skills and a passion for building client relationships, we would love to hear from you. Join us in driving success and delivering exceptional service to our key clients!

Requirements

Demonstrated aptitude for problem solving; ability to determine solutions for customers (consultative sales approach)
Works independently with minimal supervision. Ability to resolve customer issues and concern independently when appropriate
Time management and prioritization skills
Results oriented and able to work both independently and within a team environment
Comfortable interacting with high-level leaders in large corporations across functional disciplines
Innovative and creative with strong negotiation skills that will build successful strategic relationships
Strong service-oriented skills for dealing with various types of customers
Pricing and Contract negotiation
Excellent verbal and written communication skills
Up-to-date understanding of the industry and consumer behavior
Strong customer service and interpersonal skills for dealing with different types of customers and customers
Exceptional analytical skills for interpreting customer data
Strong organizational skills and attention to detail
Excellent interpersonal skills as well as verbal and written communication skills
Must be highly organized with strong ability to multi-task
Able to assess competing demands and determine appropriate direction
Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient
Analytical
Technical skills
Team Player
Associates Degree plus 4 years of proven successful experience in a technical sales, solution based, consultative selling environment. Or equivalent combination of education and experience.
Customer Relationship Management (CRM)
Business Acumen
Project Management
Valid Driver’s License and Clean Motor Vehicle Record.
Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint)
Proficiency in using ERP software
Proficiency in using CRM software

Nice To Haves

Bachelors Degree in Business Administration or related field plus 6 years of proven successful experience in a technical sales, solution based, consultative selling environment. Or equivalent combination of education and experience.

Responsibilities

Achieve sales growth, profitability, and maximize account penetration within an assigned territory and designated strategic accounts by effectively promoting and selling the company’s products and services.
Build and nurture strong, long-term relationships with commercial and industrial customers, working to secure new business while ensuring high retention of existing accounts.
Actively identify opportunities to expand services, upsell additional products, and deepen the company’s footprint within existing accounts, leveraging insights into customer needs to tailor solutions that drive mutual success.
Set and pursue clear goals to increase revenue within assigned accounts and sales territory, with a focus on achieving growth targets through both new business and expanded sales within established accounts.
Build, nurture, and sustain strong relationships with key account decision-makers, actively seeking ways to expand product and service usage within existing accounts to maximize customer satisfaction and retention.
Organize and lead regular (quarterly or bi-annual) account reviews to discuss account performance, identify upselling opportunities, and align future growth strategies.
Actively collaborate with the sales team and other departments to share valuable customer insights, strategize growth opportunities, and ensure seamless customer support.
Anticipate customer evolving needs and proactively address them by aligning resources, planning effectively, and providing tailored recommendations.
Respond promptly to customer issues and complaints, coordinating with all available resources to ensure satisfactory resolution and maintain strong customer relationships.
Work with sales management, marketing, accounting, and operations to align sales activities and ensure a cohesive approach to customer satisfaction.
Maintain a deep understanding of the company’s product portfolio, industry trends, and competitor activity, applying this knowledge to effectively address customer needs and drive account growth.
Provide timely, detailed reports to management via CRM on customer needs, challenges, interests, competitive activity, and opportunities for new products or services.
Develop and follow a personalized development plan (PDP), seeking feedback to enhance skills and attending relevant training to stay up to date with industry trends and personal growth.
Actively seek feedback on personal strengths and areas for improvement, using this insight to enhance performance and refine relationship-building skills.
Other duties as assigned by Manager or Supervisor.