Key Account Manager, East Coast (VA/MA)

Juul Labs•Remote-Massachusetts, MA

13d•$94,000 - $111,000•Onsite

About The Position

Juul Labs is seeking a Key Account Manager for the East Coast (VA/MA) to drive sales and category management across assigned key retail partners and regional distributors. This role involves building trust, identifying sales opportunities, negotiating contracts, and executing retail strategies. The ideal candidate will be self-sufficient, possess strong analytical skills, and be adept at developing fact-based category leadership programming. The company's mission is to transition adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of their products.

Requirements

5+ years of account management experience in CPG or tobacco/OTP categories, with experience managing accounts at the HQ level and/or direct field sales experience.
A history of successfully negotiating key account contracts, expanding footprint in existing accounts, and leading strategic sales initiatives that meet sales targets.
Strong analytical skills with working knowledge of syndicated data tools (IRI, Nielsen) and CRM/reporting software (Salesforce, Tableau, Excel, PowerPoint).
Exceptional verbal and written communication skills across executive, cross-functional, and field team environments.
Highly self-motivated, adaptable, and results-oriented with strong organizational and problem-solving abilities.
Clear understanding of the JUUL customer and the vapor/OTP industry.
Must be 21 years of age or older.
Must possess and maintain a valid U.S. driver's license in good standing for a minimum of the last three (3) consecutive years.
Reliable vehicle for daily work usage.

Nice To Haves

Bachelor's degree in Business, Marketing, or a related field (or equivalent relevant work experience)

Responsibilities

Oversee customer interactions and build strong, trusted business relationships at the HQ and regional levels with assigned chain accounts, national retail partners, and regional distributors.
Develop chain-specific sales, distribution, and merchandising strategies that maximize ROI while staying within assigned budgets.
Utilize syndicated data (IRI/Nielsen) to provide retail partners with fact-based category insights and actionable recommendations.
Actively manage and call on independent retail doors within assigned territory to manage existing business and drive new JUUL placement.
Responsibly sell and execute company initiatives, including the Juul Partner Program (JPP), promotions, inventory management, and the 4 Ps of retail (Presence, Pricing, Promotion, and Product).
Lead and facilitate buyer meetings, category reviews, Top-to-Top (T2T) sessions, contracted space management, and inventory resolution.
Collaborate with field sales teams, trade marketing, and internal department leads to develop and implement retail programming that elevates sales execution, rate of sale, and incremental product placement.
Maintain timely, clear, and detailed communications across internal stakeholder groups and external customer partners to drive alignment and program success.
Monitor sales performance, tracking progress against key objectives to drive continuous improvement in sales strategies and processes.
Perform related duties as assigned, within your scope of practice.