Key Account Manager | Indianapolis

iRhythm Technologies, Inc.

1d • Remote

About The Position

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change, and help one another. We are Thinking Bigger and Moving Faster. We are looking for a Key Account Manager for our Indianapolis area. In this role, you will be responsible for providing superior support to grow, nurture, and maintain iRhythm’s highest-volume accounts. In this role, you will cultivate and sustain long-term customer relationships while meeting and exceeding KPIs. Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams. As a Key Account Manager, you will be the customer's primary escalation and intervention point of contact.

Requirements

• A Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
• At least 3 years in an account management or customer success role supporting large or complex accounts.
• Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment.
• Self-directed and proactive.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
• Exceptionally collaborative, highly responsive, flexible, and adaptive.
• Must be willing to travel up to 20%.

Nice To Haves

• Strong analytical skills with the ability to identify trends and present information succinctly and actionable.
• Proven understanding of how to apply key performance measurements to drive commercial development.

Responsibilities

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers.
• Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).
• Act promptly to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow.
• Suggest new methods to create efficiencies through improved processes and additional technology.
• Leverage iRhythm regional expertise as necessary.
• Manage, onboard, and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct in-person account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts.
• Work to develop action plans to improve account performance.

Benefits

• medical, dental, and vision insurances (all of which start on your first day)
• health savings account employer contributions (when enrolled in high deductible medical plan)
• cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• travel reimbursement for medical care
• noncontributory basic life insurance & short/ long term disability
• Emotional health support for you and your loved ones
• Legal /Financial / identity theft/ pet and child referral assistance
• paid parental leave
• paid holidays
• travel assistance for personal trips
• PTO
• 401(k) plan (with company match)
• Employee Stock Purchase Plan
• pet insurance discount
• unlimited number of LinkedIn Learning classes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level