Key Account Manager, Global OEM
About The Position
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Key Account Manager is responsible for driving disciplined day-to-day commercial execution across assigned Residential Filtration OEM accounts. The role owns the operational cadence for core and non-Quad 1 accounts, including customer coordination, quote management, forecast accuracy, CRM and pipeline management, NPD and derivative project execution, service-level segmentation, and cross-functional issue resolution. By applying customer segmentation, 80/20 prioritization, value-selling principles, and data-driven commercial insights, the Key Account Manager helps protect existing business while identifying and capturing growth opportunities. This role serves as a critical stabilizing function, ensuring consistent customer execution and enabling senior commercial leaders to focus on strategic customer relationships, business development, new OEM acquisition, demand generation, and technology commercialization opportunities.
Requirements
- Bachelor’s degree in business, engineering, marketing, or related field; manufacturing or engineered-product exposure preferred.
- 5-8+ years of experience in account management, commercial operations, project management, sales operations, customer program management, or OEM-facing manufacturing environment.
- Experience coordinating cross-functional teams across sales, operations, customer service, product development, quality, finance, or supply chain.
- Strong analytical capability with experience in forecasting, CRM, dashboards, pricing/quote support, or KPI reporting.
Responsibilities
- Own commercial management of assigned core and non-Quad 1 accounts, including customer relationships, account planning, forecasting, issue resolution, quote execution, and revenue and margin performance.
- Apply 80/20 customer segmentation to align service levels, pricing strategies, growth priorities, and escalation paths by customer tier.
- Lead cross-functional NPD, CI, derivative, and customer-specific projects from intake through launch, ensuring milestones, risks, customer commitments, and execution timelines are managed effectively.
- Translate customer needs into actionable requirements and coordinate execution across Product Development, Operations, Quality, Supply Chain, Finance, Customer Service, and Sales teams.
- Support OEM value-creation and demand-generation initiatives by managing customer inputs, launch assumptions, aftermarket opportunities, and commercial execution plans.
- Maintain accurate CRM, pipeline, forecast, quotation, and account data, providing actionable insights and decision support while ensuring forecast accuracy, pipeline hygiene, and documented account plans.
- Partner with Customer Service and Inside Sales to improve responsiveness, proactively resolve customer issues, reduce recurring pain points, and minimize unnecessary escalations.
- Identify account growth opportunities, including adjacent applications, formulation opportunities, aftermarket potential, and opportunities requiring Business Development or senior leadership engagement.
- Ensure timely, accurate quotations aligned with pricing, margin, and strategic objectives, driving quote-to-win conversion and overall account growth.
Benefits
- performance-based sales bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
