Key Account Manager, Neuroscience - Ohio Territory

Johnson & Johnson Innovative Medicine•Hopewell Township, NJ

22h•$102,000 - $177,100

About The Position

Johnson & Johnson Innovative Medicine is recruiting a Key Account Manager to support the East Region geography of Ohio. Grounded in the company’s Credo and its responsibility to patients, the role elevates district strategy and execution through enterprise influence, talent development, and strong cross-functional partnership. The position provides clinical and marketplace expertise for the Janssen Neuroscience portfolio and serves as a strategic advisor and behavioral health business partner to customers and internal teams. It develops marketplace insights and plans, identifies access barriers, aligns internal resources with customer objectives, and supports provider systems in implementing efficient care transitions and improving patient access. The role also leads collaborative action planning across field, home office, neuroscience, and other functions, while balancing near-term opportunities with long-term market and customer development and adhering to company compliance guidelines. The role is based in the Ohio territory and requires travel, potentially including overnight or weekend travel, up to 25% of the time. The anticipated base pay range is $102,000–$177,100. The position is eligible for the company’s long-term incentive program. Listed time-off benefits include vacation, sick time, holidays, work/personal/family time, parental leave, bereavement leave, caregiver leave, volunteer leave, and military spouse time off, subject to applicable policies and hire date.

Requirements

Bachelor’s degree required.
Valid driver’s license issued in one of the 50 United States required.
At least 7 years of experience in healthcare required.
At least 4 years of experience in large account management and development required.
Understanding of key healthcare influencers and ability to communicate market trends and their impact on the customer landscape beyond promoted neuroscience therapeutic areas.
Experience and deep understanding of pharmaceutical and/or device reimbursement, including pharmaceutical benefit and medical benefit (buy-and-bill) reimbursement.
Ability to maintain clinical knowledge of schizophrenia, schizoaffective disorder, depression, treatment-resistant depression (TRD), and other behavioral healthcare therapeutic areas.
Ability to analyze marketplaces and develop strategic marketplace insights.
Ability to collaborate, lead, and influence a cross-functional team.
Ability to deal with ambiguity.
Ability to travel up to 25% of the time, potentially including overnight and weekend travel.

Nice To Haves

MBA preferred.
Two years of experience in the neuroscience therapeutic area and multiple sclerosis disease state preferred.
Living in the assigned geography preferred.
Skills listed include account management, alliance formation, coaching, commercial awareness, competitive landscape analysis, customer centricity, customer experience management, interpersonal influence, personalized services, pharmaceutical sales marketing, process improvements, program management, revenue management, sales presentations, sales trend analysis, solutions selling, strategic thinking, and technical credibility.

Responsibilities

Deliver marketplace insights and serve as a strategic advisor for the Janssen coalition team.
Maintain expertise in behavioral health clinically and within assigned geographic market environments, including customer needs, ecosystem operations, patient flow, access, and reimbursement.
Provide clinical and marketplace expertise for the Janssen Neuroscience portfolio.
Identify and develop strategies to address barriers to access.
Use quantitative and qualitative assessments to develop insights and strategic plans that capitalize on local market opportunities.
Align strategies with customers’ short- and long-term business objectives and coordinate internal resources to address partner needs.
Educate customers on requirements needed to support the Janssen Neuroscience portfolio.
Collaborate on plan development, align responsibilities, and hold the local coalition team accountable for plan execution.
Assess customer needs and bring knowledge and insights to field and internal leadership to inform local sales and marketing strategies.
Help align organizational readiness for emerging opportunities across the mental health landscape.
Identify, engage, and develop relationships with key partners who influence care in behavioral health marketplaces and systems.
Serve as a strategic behavioral health business partner, using clinical expertise and account management capabilities to support current and future therapeutic portfolios.
Advise and empower provider systems to identify and implement initiatives that deliver efficient care transitions.
Educate customers on market access and operational requirements that support patient access.
Deliver and ensure understanding of the appropriate value proposition in provider and payer accounts.
Collaborate with and lead action planning alongside internal field, home office, neuroscience, and other functional partners to execute brand marketing strategies, lead pull-through, and appropriately demonstrate company resources.
Communicate and align with internal partners on key areas of need and focus, leading without authority within cross-functional teams.
Balance short-term opportunities with longer-term market and customer development.
Consistently adhere to company compliance guidelines and updates.

Benefits

Eligible to participate in the Company’s long-term incentive program.
Vacation: 120 hours per calendar year.
Sick time: 40 hours per calendar year, with different amounts specified for employees residing in Colorado or Washington.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental leave: 480 hours within one year of a child’s birth, adoption, or foster-care placement.
Bereavement leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver leave: 80 hours in a 52-week rolling period.
Volunteer leave: 32 hours per calendar year.
Military spouse time off: 80 hours per calendar year.