Key Account Account Manager, Shoppers/Loblaws - OHC

Haleon•Mississauga, ON

5d•CA$105,000 - CA$125,000•Hybrid

About The Position

This role leads the development and execution of strategic customer plans for assigned accounts (Loblaw and Shoppers Drug Mart, OHC). Reporting to the Customer Sales Lead, the Key Account Manager is critical in delivering Haleon’s net sales growth by building joint business plans, identifying growth opportunities, and driving best-in-class in-market execution. The position acts as the voice of the customer within Haleon, ensuring customer needs and insights are embedded into planning cycles while delivering strong, sustainable results. This role collaborates cross-functionally to ensure alignment between customer strategies and internal priorities, enabling executional excellence against agreed objectives. It offers the opportunity to build deep commercial expertise in a fast-paced, dynamic environment where ownership, performance, and personal development are equally valued.

Requirements

Exceptional written and oral communication skills – English
Bachelor’s degree completed
Valid driver license
2+ years direct selling experience, preferably with designated key account
5+ years of retail account management and development experience
Deep market, category and account expertise
Strong management and relationship building capabilities
Demonstrated ability to develop consultative/solutions selling to large/strategic retail accounts
Proven ability to work effectively on cross functional teams and coordinate cross functional requirements for account
Track record of driving results
Strong planning & time management skills
Strong analytical and presentation/story telling skills
Candidates must be legally authorized to work in Canada at the time of application and throughout employment.

Responsibilities

Deliver Gross Sales, Net Sales, Profit, Consumption and $Share growth objectives for Loblaw and SDM
Drive and align Haleon’s Strategic agenda with customer through effective multi-year Joint Business Planning (where applicable)
Prioritize and allocate investment budgets against key business drivers; optimize ROI-based trade spend
Achieve new product distribution objectives for assigned categories
Execute Haleon brand & shopper-based in-store strategies with excellence (shelving, distribution, promotion, pricing)
Accountability for gross sales forecast accuracy
Ensure appropriate tracking & reporting tools & processes are in place to measure results against critical KPI goals
Develop exceptional customer relationships consistent with Haleon core values of trust and respect
Be viewed as the category and shopper expert and partner of choice for your category
Role model collaboration as a key success behavior to achieve brand, shopper, and customer goals
Collaborate with Digital Commerce team to evolve/develop omni presence with customer
Partner with Sales Strategy to ensure Customer needs are met and embedded in brand plans
Partner with Category Management, Shopper Marketing and Insights to drive a shopper-centric customer agenda
Integrate Net Revenue Management guidance into promotion ROI and trade negotiation plans
Partner with Sales Finance Team to measure impact of investment options against P&L priorities
Partner with Retail Development to ensure perfect instore execution of agreed shopper and customer plans
Partner with Replenishment Analyst to set and achieve #1 in customer service and onshelf availability goals

Benefits

Competitive compensation and annual bonus package
Comprehensive and flexible benefits program from day 1
Defined contribution pension plan with employer contribution
Optional Haleon Savings Plan with employer matching
26 weeks of fully paid leave for all new parents, regardless of gender or sexuality
Hybrid model
Modern office located in Mississauga
Fitness centre
Annual fitness subsidy
Bistro onsite