Key Account Manager - Boston, MA
About The Position
The Account Manager IV is a principal-level individual contributor responsible for leading the organization’s most complex, high-value, and strategically important client relationships. This role operates as a senior trusted advisor to executive client stakeholders, owns long-term account strategy, and drives sustained retention, expansion, and value realization across an assigned portfolio. The Account Manager IV demonstrates advanced business acumen, influences outcomes across the organization without formal authority, and plays a key role in shaping account management best practices and client engagement strategy.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field
- 8–12+ years of progressive experience in account management, customer success, or strategic client leadership roles
- Proven success managing enterprise or highly complex accounts with significant revenue responsibility
- Exceptional executive-level communication, negotiation, and relationship-building skills
- Strong strategic, financial, and analytical acumen
- Ability to influence cross-functionally and drive outcomes without direct authority
- High degree of autonomy, accountability, and judgment
- Advanced proficiency in CRM, forecasting, and reporting tools
Responsibilities
- Own and lead a portfolio of the most complex, high-revenue, or strategically critical client accounts
- Serve as executive sponsor and trusted advisor to senior and C-suite client stakeholders
- Develop deep understanding of client business models, strategic priorities, and long-term objectives
- Align account strategy with both client outcomes and organizational goals
- Define and execute multi-year account strategies focused on retention, expansion, and long-term value
- Lead complex renewals, pricing discussions, and contract negotiations in partnership with sales, legal, and finance
- Identify, shape, and drive cross-sell and upsell opportunities within existing accounts
- Proactively manage account risk, satisfaction, and performance metrics
- Lead virtual account teams by coordinating cross-functional resources across sales, operations, product, finance, and support
- Influence internal stakeholders and decision-making through expertise, credibility, and relationship leadership
- Advocate for client priorities and champion improvements to service delivery and solutions
- Deliver strategic account reviews, performance insights, and growth forecasts to internal executive leadership
- Maintain disciplined account governance, forecasting accuracy, and CRM data integrity
- Provide thought leadership and insights based on account trends and client feedback
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What This Job Offers
Job Type
Full-time
Career Level
Principal
