Key Account Manager (Sparta, WI)

NORTHERN ENGRAVING CORPORATION•Sparta, WI

8d•Onsite

About The Position

The Key Account Manager is the core liaison for the company's global strategic customers. This position oversees the maintenance and expansion of cooperative relationships under the customer's global business layout, leads full-cycle commercial collaboration and information flow. By accurately identifying customer needs, formulating medium and long-term cooperation strategies, and implementing commercial plans, it achieves mutual growth of customer value and company profitability, and builds sustainable global strategic partnerships.

Requirements

Bachelor's degree in Marketing, Business Management, Engineering, or Automotive-related fields.
At least five (5) years' experience in global account management.
Excellent global commercial negotiation skills and cross-cultural communication skills (written + verbal).
Proficient in business opportunity identification, short/medium/long-term commercial plan formulation and implementation.
Outstanding organizational and coordination capabilities, as well as cross-departmental and cross-regional collaborative leadership skills.
Proficient in Microsoft Office (Excel, PowerPoint, Word) with strong data analysis and report writing capabilities.
Willingness to travel frequently internationally/regionally.
Self-driven, and have a strong desire to exceed sales budget targets.
Familiar with the automotive industry supply chain, manufacturing processes, and global market dynamics.

Nice To Haves

Master's degree preferred.
Professional certifications such as Project Management Professional (PMP) or Certified Professional in Supply Management (CPSM) preferred.
Global account management experience in the automotive industry preferred.
Experience as a Global Key Account Manager in multinational enterprises, with successful cases of serving global customers of well-known automotive brands preferred.
Engineering or manufacturing background, able to deeply understand customer technical needs and product implementation logic is beneficial.

Responsibilities

Responsible for global customer strategic relationship management, including coordinating the development of new customers and deepening existing core customer relationships worldwide.
Establishing and maintaining long-term strategic cooperative relationships in conjunction with the customer's global business layout.
Conducting in-depth research on customers' global business needs, development plans, and market trends to accurately identify customers' potential needs and pain points.
Acting as the global information hub between customers, the company, and its affiliates to ensure efficient and accurate cross-regional and cross-departmental information flow, synchronizing customer feedback and corporate resource support.
Responsible for commercial planning and sales expansion, including identifying business opportunities and formulating phased commercial business plans.
Promoting the implementation of commercial plans, tracking progress, analyzing execution deviations, and dynamically adjusting strategies.
Responsible for developing global sales expansion strategies, exploring new business scenarios and cooperation models, and negotiating transnational business opportunities.
Providing high-level customer service globally, establishing a rapid response mechanism, and promptly handling customer issues, complaints, and emergencies.
Maintaining and managing the global customer commercial open items list to ensure closed-loop management of matters.
Regularly reporting cooperation progress to customers, collecting customer satisfaction feedback, and continuously optimizing service processes and cooperation models.
Leading and coordinating global cross-departmental collaboration to ensure full-cycle commercial support for customer projects.
Linking regional teams of the company to coordinate resource allocation and collaborative advancement of customers' global business, and resolving process barriers and communication obstacles.